Senior Manager, Customer Journey – Onboarding

Job Description: Play a pivotal role in accelerating Xero's growth by designing the ideal end-to-end onboarding experience.Identify significant growth opportunities and design an integrated mix of experiments, campaigns, and in-product experiences.Collaborate across product and go-to-market teams to define how technology and human-led motions improve the customer journey.Focus on defining the end-to-end onboarding journey and mapping how touchpoints connect.Integrate AI-powered solutions to personalize guidance and improve support quality at scale.Requirements: Proven ability to orchestrate complex go-to-market initiatives across product, sales, and marketing teams.Confidence in translating complex data into compelling narratives that drive action at all levels.A commercially minded approach to growth, turning research and diagnostics into clear experimentation plans.Native understanding of how to use AI tools to extend capacity and personalize customer journeys.Track record of driving revenue and adoption outcomes within high-growth B2B SaaS or fintech environments.Enjoy building from the ground up, comfortable operating at the intersection of high-level strategy and detailed execution.Benefits: Medical, dental, vision401(k) match21 days PTO10 days of Wellbeing leave5 days of Xtra Leave1 volunteer day12 paid holidaysPaid parental leave