Customer Program Manager

Responsibilities Coordinate and support internal meetings and customer-facing program logistics and communications Manage on-site operations, including supply ordering, shipping, mail distribution, and visitor access Oversee facility maintenance and service requests Support routine financial processes, including invoice collection, submission, tracking, and vendor payment follow-up Partner cross-functionally to support customer programs and identify opportunities to improve operational efficiency Administer customer and sales surveys, and maintain accurate program data Perform additional duties as assigned Required Qualifications Bachelor’s degree in marketing, Business Administration, Communications, or a related field, or 2–4 years of experience in administrative, marketing operations, or customer program coordination roles Strong organizational and multitasking skills with high attention to detail Experience coordinating logistics for events, meetings, or customer-facing activities Familiarity with Microsoft Office, Salesforce, and enterprise workflow tools Preferred Qualifications Experience supporting customer experience programs, reference sites, or marketing events Exposure to survey tools and customer feedback programs (e.g., NPS) Experience working in a cross-functional, matrixed organization Background in healthcare, diagnostics, or B2B environments