Customer Success Manager

Job Description: Coordinate the execution of In-Store, Merchandising, At Home, and Digital Media programs once the client has approved to go to ContractInclusive of creating Salesforce opportunities, managing system reservations, generating Contracts, processing program assets, providing program recaps/reporting, and approving invoicesWork closely with Sales on assigned accounts providing executional details and other pre-sale support as neededBuild strong relationships and act as the liaison between Sales, Clients, and Internal departmentsLead executional excellence and manage multiple programs, generating and managing the client on assets, timelines, and executional detailsDay to day Account management, maintaining status grids, answering client questions, troubleshooting issues that ariseAbility to evaluate processes and continually seek improvement ideasAssist with special projects as assigned by leadershipRequirements: Bachelor's Degree in Business, Communications, Marketing or related field (and/or equivalent, relevant work experience)Minimum of 2-3 years' experience ranging from college internships to a professional position in Campaign Management, Customer Success, or Customer Service/Client Services - dealing directly with internal business teams, vendors, clients and/or Sales ExecutivesExcellent organizational skills including strong attention to detail and ability to present complex information in such a way that all team members understand their tasks at handStrong time management skills including an outstanding ability to work independently and multi-task while operating in an environment of frequently changing priorities and successfully managing the demands of a quickly growing workforceProven ability to mitigate problems through first tier-troubleshooting, identify pain points, manage issues through resolution that put the customer first, and apply learnings to future situationsAbility to adapt and change with the needs of the business mindfully and tacticallyProven ability to establish and maintain strong Internal and external partnershipsSuperior written and verbal communication with the ability to effectively communicate via email and phone with remote colleagues and ClientsProficient in Office (Excel/Word/PPT), Salesforce experience is a plusBenefits: Health insurance401(k) retirement plansPaid time offFlexible work arrangements