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Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
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And any other tasks assigned by the Guest Services Manager, the Front Office Managers and/or the General Manager. Develop a complete knowledge of all resort amenities and general information about the resort including outlet hours, resort services, local attractions, function spaces, car rentals, etc.
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Perform any other duties as requested by the Guest Services Manager or any other member of management. Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards.
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Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
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The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the propertyJob functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
$13.5 - $22.73 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Reports To: Front Office Manager/ AGM/ Guest Services Manager. Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.
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Guest Experience Supervisor is responsible for ensuring the successfuloperation of the Front Office, Valet, Concierge, Bell, Retail, Night Audit, RoomService, and PBX services in an attentive, friendly, efficient and courteousmanner, providing all guests with quality service prior to and throughout theirstay, while maximizing room revenue, occupancy, and efficient operations ofstaff.
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The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.
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Assist Front Office Manager in covering shift when needed. The newly opened Staybridge Suites Scottsdale Talking Stick, proudly managed by National Hospitality Services, is a new hotel addition to the Talking Stick Cultural and Entertainment Destination Area.
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Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily. In the absence of the Housekeeping Manager or Assistant Housekeeping Manager inspect all V.I.P. rooms and report their availability to the Front Office.
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Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required.
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Supervises all Rooms Division & Engineering employees (Front Office, Guest Services, Housekeeping and Engineering). Directs the operation of Housekeeping, Guest Services, and Engineering in accordance with company policies and procedures.
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Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office. At least 2+ years experience in hospitality or guest services.
$18 - $20 an hourExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Front Office Agents are responsible for the guest registration process and communication of hotel services and promotions. Front Office Hosts must have open availability and be able to work a flexible schedule, including mornings, evenings, weekends, and holidays.
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Front Desk/Guest Services AgentJob Summary:The Front Desk Agent creates a positive experience for all guests by delivering professional and pleasant service. You are responsible for ensuring that the check-in and check-out processes are smooth and efficient and are also responsible for performing other Front Office responsibilities.
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guest services front office jobs in Phoenix, AZ
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