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The Workforce Management Analyst will report to the Command Center Manager the Workforce Management (WFM) Analyst is responsible for providing short, medium and long-term contact volume and staffing forecast within the contact center, and the timely production and analysis of management reports to support the operation for both inbound and outbound contact types.
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Public Health Management Corporation (PHMC), a large non-profit public health institute, serves as the administrative entity for the City of Philadelphia's Office of Children and Families Out-of-School Time program (OCF OST.
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SWBC is seeking a talented individual to serve as a Workforce Analyst in a Contact Center environment responsible for all Workforce Management (WFM) tasks within the department. Must have proficient in Workforce Management tools and applications, such as Genesys, Avaya, and Verint.
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Verbal and written communication skills including discussing medical needs with members and interfacing with internal staff/management and external vendors and community resources. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace.
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Regulatory Compliance: Ensure full compliance to all relevant policies which require scheduling support, especially Almere attendance Ensure compliance with labor laws, regulations, and industry standards related to workforce management.
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The Workforce Planning & Scheduling Specialist is responsible for allocating field resources efficiently to meet project needs. Compiles, analyzes, reviews, forecasts, and trends complex data related to the workforce and staffing.
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Ability to effectively implement change management as it relates to Workforce, Smart metering, and other operational technical systems. Providing innovative uses of systems to improve workforce efficiency and optimize the management of information.
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Demonstrates on-going commitment to preparing young people for the workforce by modeling, mentoring, and monitoring excellence in the eight Career Success Standards of: workplace relations and ethics; information management; communications; multicultural awareness; personal growth and development; career and personal planning; interpersonal skills and independent living.
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Odle Management – A subsidiary of Eckerd Connects Reports to the Student Support Manager and is an hourly, non-exempt position. The employer of record for this position is Eckerd Youth Alternatives, Inc. DBA Eckerd Connects which assigns employees to Odle Management Group, LLC.
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Odle Management – A subsidiary of Eckerd Connects $3,000 Sign on bonus Benefits: Medical Dental & Vision Life Insurance Employer Match 403b Paid Holidays Paid Time Off Great Dedicated Team to Work With Reports to the Health and Wellness Manager and is a salaried, exempt position.
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This is a senior role, working closely with the Portfolio Manager, External Investment Management Public Markets, Senior PMs, Chief Investment Officer (CIO), and other senior Investments leaders and staff, across asset classes, with a primary focus on public equities investments with our external investment management partners.
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Design, implement, and support call flows to integrate with 3rd party applications such as CRM/PRM, Call recording vendors, Workforce Management, Quality Management, Natural Language Processing, Automatic Speech Recognition, and other Cloud integrations.
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Expert knowledge of VOIP, SIP Protocols, Workforce Management, Quality Management, and voice network protocols. Additional Knowledge & Skills Excellent project management skills, ability to prioritize, organize, and be detailed.
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Overview of the Role: Alignment Health is seeking an analytical, detail oriented, motivated, and workforce management analyst to join the member services team. Required Skills and Experience: Minimum 5 years workforce management experience in workforce scheduling, workforce forecasting, and process improvement within fast-paced contact center environments.
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The Master Scheduler is a key member of a team of dedicated and talented professionals in delivering a wide range of base operations support services - such as installation and facility operations, maintenance and repair; workforce and security support; logistics support; and, project management, as well as others - at NGA facilities and sites located throughout the Washington National Capitol Region (NCR.
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workforce management jobs Company: Addus Homecare in Peoria, Arizona
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