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The Assistant Store Manager Operations will help manage Sales Associates, FT Store Supervisors and PT Store Supervisors in maintaining and driving sales, customer satisfaction, the store’s facilities, loss prevention audits, service, staffing goals, payroll planning, safety, administrative work, company programs, and inventory control so that work is actualized in accordance with company-defined practices and processes.
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The Assistant Manager Operations reports to and supports the Store Manager in ensuring the store team delivers top quality customer service and creates an excellent customer experience.
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Must be proficient in coaching and training, sales generation, strategic planning, and customer service. Reinforces customer service values by coaching FT Supervisors, PT Supervisors and Sales associates.
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Alongside the Store Manager, the Assistant Store Manager Operations must be a role model for the company, the customer first mentality and the workplace culture. Communicates regularly with the management team regarding all aspects of sales, payroll deliverables, customer feedback and FT Supervisor, PT Supervisor and Sales Associate performance.
$20.43 - $24.03Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Serves as a role model to PT Store Supervisors and Sales Associates in areas of customer service, driving sales, cash management, inventory and follow-up with customers.
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Acts as a mentor to the PT Store Supervisors and Sales Associates by following the Companys Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting & Styling and Thanking.
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This includes all aspects of the customer service experience, cash handling, operations compliance, as well as styling, processing and placing merchandise to create an aesthetically pleasing store according to company guidelines.
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Responsibilities Actively participates in store walkthroughs with Store Manager and district leadership to ensure the consistency and quality of service and operational execution.
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Educates and provides feedback to PT Store Supervisors and Sales Associates on increasing sales through service standards, product knowledge, store presentation, and replenishment.
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Contributes in the coaching of visual expectation and education of the brand to help guide FT Store Supervisors, PT Store Supervisors and Sales Associates in maximizing their product knowledge through customer service interaction.
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Reinforces customer service values by coaching FT Store Supervisors, PT Store Supervisors and Sales Associates. Communicates regularly with the management team regarding all aspects of sales, visual execution, customer feedback and FT Store Supervisor, PT Store Supervisor and Sales Associate performance.
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Must be skilled in leadership, coaching, and training, sales generation, strategic planning, authentic customer service, communication, conflict resolution, business acumen, time management, and POS and other retail software proficiency.
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Actively participates in store walkthroughs with Store Manager and district leadership to ensure the consistency and quality of service and operational execution. With a renewed focus on the customer experience, we offer high-style designs and fashion basics with compelling values and a dynamic store environment.
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Must be capable in sales generation and possess strong customer service skills. The FT Store Supervisor will drive sales, productivity, and operational excellence by promoting our products, programs and producing the highest quality shopping experience for our customers.
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Trains, coaches, and directs PT Store Supervisors and Sales Associates on merchandise handling, shipment processing, merchandise presentation, and visual techniques as needed. Evaluates customer surveys to assist with the execution of any action plan to enhance the customers in-store experience.
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customer service sales store jobs Company: Forever in Phenix-city, Alabama
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