Creator Operations Manager

About SunoWe're building the world's first platform for creating and discovering original music, including Suno Studio, a generative audio workstation, and Hooks, a new way to create and share videos that bring songs to life. Powered by the leading music-creation model and designed to amplify imagination, our platform makes it possible for anyone to turn inspiration into music. With Suno, ideas flow into sound, songs become yours, and everyone can experience the joy of creating. Suno is one of the fastest-growing AI startups in the world, backed by leading investors including Menlo Ventures, Lightspeed Venture Partners, Matrix, NVentures, and Hallwood Media. Founded in 2023 by Harvard alumni with a shared passion for music, Suno has empowered more than 100 million people to create original songs. In 2025, we raised a $250 million Series C funding round to accelerate product innovation and international growth. About the RoleSuno is seeking a Creator Operations Manager to build and scale the systems behind our creator programs, including Hooks, our short-form music video feed. This role sits at the intersection of operations, systems, and product thinking. You will design and run the infrastructure that powers hundreds of creators and thousands of monthly Hooks - spanning onboarding, payments, CRM, support, and program mechanics. This is a hands-on systems-builder role for someone who enjoys creating structure from ambiguity, automating manual workflows, and scaling programs from 0?1 to 1?N. Here's a song we made about the role: https://suno.com/s/smf3GjY6OYRuBbWP What You'll DoProgram Operations & SystemsOwn and scale the operational backbone of Suno's creator programs Build and automate workflows across onboarding, payments, referrals, and reporting (e.g., invoice generation, tracking systems, CRM flows) Design and maintain program infrastructure using tools like Google Sheets, CRM systems, and AI-assisted workflows (e.g., Claude Code) Identify bottlenecks in existing processes and implement scalable solutions to support hundreds of creators and high-volume output Create and maintain internal documentation, SOPs, and FAQs to standardize program operations Scaled Program OwnershipOwn the day-to-day operations of the Partner Program, which supports long-tail creators posting to Hooks Evolve programs from manual sourcing toward more scalable, system-driven models Build tooling and tracking systems to support program performance, eligibility, and payouts at scale Manage program inboxes and support workflows; build scalable solutions (e.g., ticketing systems) to handle volume Monitor program health and iterate on mechanics accordingly Ensure a consistent and high-quality creator experience while operating at scale What You'll Need2-5 years of experience in operations, BizOps, creator operations, or program management at a tech or creator platform Strong builder mindset - you enjoy creating systems, not just running them Experience working with high-volume workflows and scaling processes across large user bases Proficiency in Google Sheets / Excel (required); experience with automation tools, lightweight scripting, or AI-assisted workflows is a strong plus Experience working with CRMs and operational tooling, with a focus on workflow design Strong organizational and execution skills; ability to manage multiple systems and workflows simultaneously Comfort with ambiguity and early-stage environments; ability to turn messy processes into structured systems Strong written communication skills; ability to create clear documentation and external-facing materials Interest in creator ecosystems, marketplaces, or music is a plus Perks & Benefits for Full-Time EmployeesCompany Equity Package 401(k) with 3% Employer Match & Roth 401(k) Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options) 11 Paid Holidays + Unlimited PTO & Sick Time 16 Weeks of Paid Parental Leave Creative Education Stipend Generous Commuter Allowance In-Office Lunch (5 days per week) Additional Notes: Applicants must be eligible to work in the US. Compensation: $110K-$150K base, plus equity, depending on experience and fit. Read more about Suno here: https://suno.com/about Suno is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the Massachusetts Fair Chance in Employment Act, NYC Fair Chance Act, LA City Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.