Account Manager

Position Overview:An Account Manager (AM) uses negotiation skills to influence internal and external stakeholders. Reporting to the Director of Account Management, the AM works within a team, offering support where necessary, but also works on his/her own initiative and prioritizes his/her own workload. The ideal AM is self-motivated, motivates and inspires others, as well as being highly driven and works well under high pressure to meet deadlines. The role is a key member of the team and requires a careful balance between the client’s needs, wants and priorities, and the company’s bottom line. The AM plays a crucial role in client retention that leads to loyalty and advocacy.Summary of Responsibilities:Work closely with a New Business Development (NBD) teammate and Customer Excellence team members.Earn referrals and retain customers.Work with the NBD teammate on new acquisitions including taking part in negotiations and through the late phase selling cycle.Ensure smooth transitions of new accounts from NBD teammate to AM.Build strong, long-lasting relationships with customers.Develop multiple points of contact within each customer account.Maintain regular contact with the customer base including phone calls, emails, face to face meetings, entertainment, etc. Networking/event attendance is required to build a network as well as entertaining customers.Become a resource to clients by connecting customers together, providing market information, inviting to valuable events, etc.Respond within 24 hours to all customer requests and provide satisfactory solutions.Develop pricing strategy and ensure profitability aligned with company goals.Daily/weekly paperwork and review of strategic opportunistic execution.Develop an understanding of each facet of USM’s services.Utilize CRM (Salesforce) to capture daily activities and ensure alignment with metrics/goals.Use inventory management tool (Shared Logic) to view and provide details on loads to customers.Responsible for contract renewals, negotiations, and developing anchoring strategies.Regularly review each account to validate customer needs are met.Communicate weekly progress of initiatives and goals to National Director of Strategic Accounts.Perform up to 50% travel per month.Desired Characteristics:High level of written and verbal communication skills Ability to demonstrate innovative problem-solving Experience managing clients and their programs Technology proficiency (MS office, CRM (Salesforce or similar), inventory management systems)Ability to build relationships internally and externally at all levels Exceptional organizational and time management skills Be a self-starter demonstrating the ability to work independently while maintaining team roleSubstantial administrative and project management skills Demonstrate a professional demeanor Ability to meet deadlines Strong presentation skills, presenting effectively without use of notes Solid financial and commercial awarenessRequirement: BA/BS degree from an accredited university or college3 years’ experience in account management with a focus on client service is desired Minimum Safety Training Requirements:Basic on-the-job training that satisfies the Primary Objectives of the specific position (as noted above)US-SOP-01 United in Safety ManualUS-F11 QEH&S PolicyUS-SOP-03 Team Member HandbookWe strive to demonstrate our Core Values in all positions at USM: Trust ● Commitment ● Loyalty ● Passion ● Respect ● Service ● Performance