Guest Services Agent, On-Call

Company DescriptionAbout Us:The Ala Moana Hotel by Mantra is part of the Accor Hotel group that consists of more than 4,900 hotels across 39 global brands in 110 countries. The Hotel itself is a landmark Honolulu hotel and is seen by many as the Kama'aina hotel of choice to stay and to work.Accor Hotels offer opportunities, growth, and a culture of inclusion to let each individual shine. We place people at the heart of what we do, and nurture real passion for service and achievement beyond limits.Job DescriptionAs part of the Front Office team, the ideal candidate innately possesses exceptional customer service skills, is highly organized and has a passion for hospitality. If you are helpful and accommodating, have a knack for problem solving and are energized by helping others, come join us!Duties:Greets and registers guests; maintains guest accounts by posting charges/payments; assists in verifying/settling accounts at checkout or any time during guest stay; provides prompt and courteous service to meet high standards of service.Accurately completing the registration process for our guests from the start of their stay until the end to ensure a seamless guest experience.Assists guests' inquiries/requests and respond with the appropriate response and/or action necessary.QualificationsMinimum QualificationsHigh school diploma or equivalentThe ability to communicate in English, both verbal and writtenExcellent communication and multi-tasking skillsPrevious customer experience and the ability to work effectively under pressureExceptional problem solving skills and the ability to maintain composure in difficult situationsThe ability to work by themselves or part of a teamAdditional InformationSalary:$28.67 - $35.84 per hour