Representative, Client Services

Representative, Client ServicesJob Category: Client SuccessRequisition Number: REPRE007567Posted: June 19, 2025Full-TimeHybridBelleville, MI 48111, USAJob DetailsDescriptionType: Full-TimePay Rate: $XX.00 per hourShift: Monday to Friday; 7:00 AM to 3:30 PM CSTLocation:Perks Archway Offers:Health, dental, vision benefitsLife, AD&D, short and long term disability insuranceGenerous paid time off (PTO)Recognition programs and service awards401 (k) with a company matchEmployee assistance program, including identity theft protection and travel assistanceEmployee discount programsPrimary Objective of Position:Our client is seeking a Client Services Representative to join their growing team. Reporting to the Client Services Manager, the Client Services Representative will be responsible for duties surrounding larger Fortune 500 clients and the ownership of smaller clients. The Client Services Representative supports their clients by handling the day-to-day project-based requirements of the client's business to ensure a high level of quality execution and communicating and coordinating all the client's requests. This position will provide regular work direction to the Client Support Team and is also responsible for communication and coordination of client requests. This person will be the sole contact for the marketing and location launch events. The ideal candidate would be detail-oriented, organized, and have strong calendar management. This role is high touch and will require a candidate with an understanding of the business and the impact their role has on a retailer and its end user.Major Areas of Performance:Execute defined tasks related to specific client requirements, ensure client service obligations and program specifications sold to the client are attainedServe as a consultative extension of the client to provide recommendations on project, campaign, and program execution by facilitating with internal Archway cross-functional departments, as neededExecute and support defined tasks for onboarding as defined in client requirementsIdentify new opportunities with clients and communicate effectively with the Client Services Manager to drive additional profitable revenue growthIdentify client health risks and provide recommended solutions with the coordination of other departmentsProactively identify and report monthly financial variances as they occurQuality check invoices to ensure all services are accounted forAll other duties as assignedQualifications Required:Bachelor's or advanced degree, preferably in business, or equivalent work experienceAbility to develop, maintain, and deepen relationships with senior-level client contactsTrack record of exceeding relationship management objectivesProven business acumen, judgment, and decision-making skillsAbility to prioritize and manage multiple tasks with sensitive deadlines and a changing environmentUnderstand the Retail world- Grand Openings experience idealLook at SKUs for standard stocks and based on the trends of the inventory levels to ensure a successful Grand Opening for retail stores- what material are they missing, and find them to launch on timeRecord of success as a self-starter who can work independently and in a team environmentStrategic thinker with an analytical aptitude and the ability to manage detailed project requirementsProficient in the MS Office suite and able to learn new systemsAptitude for interpreting contracts and legal documentsAbility to travel independently up to 5% or as may be requiredAdvatix, Inc. is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.