Client Account Manager

Job Description overviewThe number one goal of everyone in our team is to make our Clients exceptionally happy. The Account Manager plays an important role in making sure that happens.The Account Manager is responsible for the frontend of client communications. They manage client accounts to assist with onboarding, customer success, and upselling.When help is needed the Service Delivery Manager can assist with service related issues to ensure customer retention.RESPONSIBILITIES & TASKSCustomer serviceInitiate contact to introduce yourself as their main POCDelight our Clients with a Friendly, Quick and Helpful ExperienceAdvocate for clients to ensure they are getting what they needIntroduce new services and upgrades to clientsTrack upselling opportunities in our softwareTrack customer feedback scoresteam workFollow the communication cadence developed for consistencyFollow Standard Operating Procedures (SOPs) for daily / weekly recurring tasksIdentify opportunities for improvement and make constructive suggestions for changeContribute to the process of innovative change effectivelyUndertake other duties as required by the Executive Teamskills and attributesdesiredAbility to be reassuring and see issues through to resolutionGreat Communications skills, founded in being a good listenerDetail orientedA deep desire to deliver an amazing Client ExperienceThe ability to keep up with & adapt to the fast-paced IT worldTech-"Savy"PerksWe offer Health / Dental and Vision coverageAn easy-going environment and culture (we all enjoy what we do)Private OfficeA Company LaptopA Proactive Approach to Ongoing Training to help you develop life-long skills401K Salary: $65-70kPowered by JazzHRR44KGB2KDW