Partner Services Manager

CMK Resources is seeking to identify a Partner Services Manager to support and scale post-sale partner operations across the Americas.This role sits within a high-visibility, high-performance channel environment and requires a candidate who can operate both hands-on and strategically. The individual must be comfortable rolling up their sleeves to drive execution, while also managing partner relationships in a fast-paced, high-expectation ecosystem.This position focuses on the post-sale side of the vendor–channel relationship, working with MSPs, VARs, and strategic partners delivering enterprise storage and data solutions.This is not a program management or coordination role — it requires ownership, accountability, and the ability to operate under pressure.Work Model: Remote or Hybrid (US-Based)Preferred Location: Raleigh, NC (strong preference); Chicago, IL or Lehi, UT consideredResponsibilitiesServe as the primary post-sale operational owner for assigned MSP and VAR partnersDrive partner onboarding, certification alignment, and implementation readinessEnsure partners are fully enabled to deliver services aligned to vendor standardsTake ownership of partner escalations, driving resolution across internal and partner teamsMaintain partner performance visibility and ensure accountability against KPIsAct as the central point of coordination across Sales, Support, Professional Services, and Product teams. Ability to own outcomes, not just coordinate activityLead QBRs and partner performance discussions, providing clear direction and expectationsIdentify gaps in partner execution and take action to improve outcomesOperate effectively in a high-pressure, high-visibility market environmentQualifications5+ years of experience in partner services, channel operations, or technical account managementExperience working within OEM ecosystems (storage, cloud, backup, or infrastructure vendors strongly preferred)Strong understanding of how MSPs and VARs deliver implementation and support services. Strong presence when working with strategic partners and internal stakeholdersComfortable working in environments with high expectations and accountabilityWillingness to step into ambiguity and drive resolutionAbility to balance hands-on execution with partner-facing leadershipDemonstrated experience managing partner escalations and post-sale delivery challengesExperience leading QBRs and partner performance discussionsProven ability to work cross-functionally across sales, support, services, and product teamsStrong operational discipline with CRM/reporting tools (Salesforce, ServiceNow, etc.)Comfortable operating independently in a fast-paced, high-demand environment