Senior Engineer I, Key Account Technology

Step into a career with ASM, where cutting edge technology meets collaborative culture.For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.The Key Account Technologists are the ASM product experts who support extensive customer and internal company contacts while driving the introduction of new products, product improvements, and product modifications. As a Key Account Technologist (KAT) you'll help to expand product market share by helping win development tool of record (DTOR) selections and supporting competitive process application performance of the installed base. Further, the role requires someone who is not only skilled in R&D/Innovation, development, engineering, and design for manufacturability, but also someone who can be a key team member developing and delivering the PECVD technology roadmap. This role requires interactions and communication between the product development team and the customer to ensure customer issues and concerns are being addressed with solutions and timelines. A persistent approach to Product Life Cycle (PLC) will also be required to achieve strong engagement with the new product development team.RESPONSIBILITIES:Responsible for process application NPI (New Product Introduction), product improvements, and product modifications for key product unit (KPU) installed baseDevelop and maintain relationships with key customers.Responsible for managing all the technical account aspects of customersResponsible for resolution of process and hardware-related escalations in the fieldResponsible for defining, maintaining, and implementing BKM process for all process applications - including standards, specs, and recipes, installed base performanceSupport highly engaged working relationship between KAT department, ASM's customer account teams and customers' engineers to ensure all customer needs and requirements are understood and addressedDrive close cooperation with multiple internal stakeholders, especially with Process Development teams, Global Sales, Service and Spares, Account Teams, Engineering and Global Product Management (GPM)Key SELECTION CRITERIA:5+ years (or 3+ years with Ph.D.) experience in the semiconductor wafer processing or capital equipment industryMaster's degree (or above) in material science, physics, chemical, mechanical or electrical engineering, or related fieldRelated work experience can include process engineering, technical marketing, or product supportProven ability to drive continuous improvement across operationsAble to build long term relationships of trust with customersStrong written and verbal communication skills including excellent presentation and influencing skillsSemiconductor experience should be primarily focused on PECVD.Experience in work function, metallization, silicides, and electrodes in logic or memory is preferredPERSONAL / professional ATTRIBUTES:Self-starter with high energy and strong work ethicHighly motivated and results drivenA proactive change agentA strategic thinker with the ability to implement and drive tactics, strong at executionA problem solver - communication comes naturally when solving problems and addressing roadblocks.Able to independently make and execute decisions in a timely manner, leading people accordinglyAbility to lead and influence others across culturesHighly collaborative and able to manage conflictTravel:* Flexibility to travel up to 30% of the time (internationally)Apply today to be part of what's next.We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.