Front Office Assistant-Outpatient Vascular Surgery - Downtown ORL

Front Office Assistant At Orlando Health Heart and Vascular Institute, our renowned cardiologists, heart and vascular surgeons, and cardiovascular professionals work together to provide award-winning care in 40 specialties, using the latest in diagnostic imaging and treatment options. Our multidisciplinary team includes more than 70 physicians in 24 locations across Central Florida, spanning Orange, Osceola, Lake, Seminole, Highlands and Okeechobee counties. As a part of Orlando Health, the Heart and Vascular Institute includes a network of community and specialty hospitals with more than 4,000 providers. The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor. Orlando Health offers a great benefits package that includes: medical, dental, vision, 403(b) retirement savings plan, health savings account (HSA), flexible spending account (FSA), paid time off (up to 5 weeks to start), life insurance, extended leave plan (ELP), family care (child care, elder care, pet care), paid parental leave, pet insurance, car insurance, and 100% paid tuition as well as tuition reimbursement & monthly payments to help pay down any graduated school debt. All benefits start day one. Responsibilities: Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required. Obtains accurate and complete patient demographic and insurance information. Processes all requests for medical records according to Orlando Health and department specific policies and procedures. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately. Demonstrate a commitment to excellence standards and actively engages to improve overall patient satisfaction experience. Interacts with patients and families in a professional manner. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other related functions: Participates in Quality Assurance/Quality Indicator activities as assigned. Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies. Assists billing service as requested. Qualifications: Education/Training: High school graduate or equivalent. Licensure/Certification: None. Experience: Six (6) months experience in a clerical office, or general business, and/or customer service setting.