Medical Office Front Desk Receptionist

Job TypeFull-timeDescriptionOur practice is growing and we are adding to our staff. We recently expanded our office in the St. Joseph Lutz location and we need double the team members! The Medical Front Desk Receptionist role is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. A cheerful smile and a willingness to help our patients goes a long way. Our office is a high volume and fast paced office so excellent organizational and prioritization skills are necessary. Epic experience is always helpful.We offer excellent benefits for our full-time eligible employees, including a membership to the YMCA!RequirementsWelcomes and greets all patients and visitors, in person or over the phoneAnswers the phone while maintaining a polite, consistent phone manner using proper telephone etiquetteResponsible for keeping the reception area clean and organizedRegisters new patients and updates existing patient demographics by collecting detailed patient information including personal and financial informationFacilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staffResponds to inquiries by patients, prospective patients, and visitors in a courteous mannerKeeps medical office supplies adequately stocked by anticipating inventory needs, and monitoring office equipmentProtects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.Collecting co-pays and patient balancesReconciling end of day collectionsUnderstand and uphold HIPAA regulationsMust have knowledge of healthcare field and medical specialty, medical terminology, knowledge of general administrative and clerical procedures, working knowledge of healthcare insurance preferred and proper grammar, spelling and punctuation.Computer skills: Electronic Health Records, Outlook email, Windows, Microsoft Word, On-line Insurance Carrier websites