Order Processing Specialist

About the RoleWe’re seeking a detail-oriented Sales Order Processing Specialist to support smooth and accurate order-to-cash operations. This role ensures timely and precise handling of customer orders and returns (RMA), while maintaining data integrity and exceptional customer service.Key ResponsibilitiesAccurately enter and verify sales orders from various channels (email, portal, etc.).Review item codes, pricing, quantities, and shipping details for accuracy.Coordinate with production, logistics, and finance to ensure on-time fulfillment.Manage the RMA process, including eligibility review, return instructions, and system updates.Communicate proactively with customers and sales teams on order status, delays, and returns.Maintain accurate data in ERP and CRM systems; generate reports as needed.Support audits and ensure compliance with internal policies.QualificationsEducation: High school diploma required; Associate’s/Bachelor’s in Business, Supply Chain, or related field preferred.Experience: 2+ years in order processing, customer service, or related administrative role.Technical Skills:- ERP proficiency (SAP, Oracle, NetSuite preferred).- Microsoft Office Suite (Excel, Word, Outlook).-CRM (Salesforce) and EDI familiarity a plus.Soft Skills:-Exceptional attention to detail and accuracy.-Strong communication, organization, and multitasking abilities.-Customer-focused, proactive, and collaborative mindset.-Bilingual: Proficiency in both English and Korean is preferred.Why Join UsBe part of a dynamic team that values accuracy, efficiency, and outstanding customer service.