Order Processing Specialist

Job Summary: Responsible for all logistical processing of retail customer orders including eCommerce; which includes coordination with customers, internal departments, warehouse, and arranges shipment of requested retail items.Hours Required: 40+Major ResponsibilitiesProcess various retail customers and eCommerce orders, while following each customers guidelinesSupport and maintain of logistics policies, procedures, support plans and similar dataRun/save/send reports on new purchase ordersCreate labels, packing slips & pull sheets for new purchase orders & email them to the appropriate warehouseUpdate pertinent fields in IQMS before orders shipSchedule trucks to pick-up loads shipping from required locationsRequest extensions for purchase orders when missed pickups occurCoordinate with in-house sales team to promote accurate and timely processing of orders for customersProblem solve and resolve warehouse issues & mishaps including missed cartons on loads, wrong loads shipped, merchandise shortages, and missed orders, while informing appropriate persons of these instances to track charges & fees incurredInvestigate and provide documentation to disprove customer chargebacksEnter purchase orders into routing in a timely manner to avoid chargebacks for late shipmentsInform warehouses on new vendor shipping requirements along with any changes to present vendor routing & shipping guides. Update vendor guides as necessary & keep track of changes in Customer Guidelines folderPerform other related duties as required and assignedSkills RequiredBachelor’s degree or equivalent Experience with Retail Portal websitesStrong communication skills - verbal and writtenAbility to multi-taskKnowledge of transportation and logisticsExperience with retail eCommerceProficiency in Microsoft OfficeStrong attention to detail and accuracyPhysical DemandsExtended periods of computer work primarily involving sitting.Light physical work, including lifting or moving objects up to 20 pounds.