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Ashley HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Store Operations Specialist. Occasionally, the Store Operations Specialist will be asked and expected to perform various, miscellaneous, and non-standard duties as required.
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Meets or exceeds individual goal for add-on sales as set by the Store Operations Manager. Responsible for monthly Store Operations Scorecard performance. Responsible for the day-to-day operations of the store and ensuring company standards are adhered to.
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The ideal candidate is responsible for the day to day operations of their retail location. Ashley HomeStore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.
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Ashley Furniture HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Store Operations Specialist. Ashley Furniture HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Store Operations Specialist.
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STORE OPERATIONS SPECIALIST (Customer Service)- VIP Team. Primary focus: Handling Escalated issues (mostly delayed product) remotely for all locations within the VIP Command Center with the VIP team.
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Ashley HomeStore is an Equal Opportunity Employer. Attends mandatory training sessions and completes training modules in the companys LMS system. Such duties are diversified in nature and may be changed from time to time to meet business needs.
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Ownership of the guest experience, post-transaction. Medical, Dental, Vision, & Retirement Benefits. Resolving complaints, questions, and concerns in real-time and escalating to external departments as needed.
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Completes auditing and reporting on a daily basis. Escalates concerns relating to out of policy requests their direct supervisor. Self-audits individual performance and requests coaching as needed. The position provides support to the sales organization while maintaining order integrity, ensuring a clean book of business, and providing exceptional customer service.
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Maintains a clean book of business, in compliance with company standards. Strong computer skills and Microsoft Office experience. 1-2 years of customer service experience (preferred not required) Ability to multitask without sacrificing quality of work.
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