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From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
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Minimum 1-year automotive service advisor experience. Accredited training in service advisor skills, customer satisfaction, and quality control. As a Service Advisor , you will be responsible for extending world-class hospitality and ensuring each guest has a memorable experience to develop a loyal customer base.
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Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail, service. Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and employee and community relations.
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The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations.
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The CSA will promote sales and service to customers. Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts. Complete sales training and follow the Pick-n-Pull 5 Step Sales Model.
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The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful. Engage in continuous training and education in all areas of the Pick-n-Pull business.
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Promote the Pick-n-Pull Safety Culture. Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times. Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
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An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check. As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
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The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule.
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Advise service advisor immediately if any additional work is needed, if work outlined is not needed, or if repairs cannot be completed with the promised time. Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations.
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Advise the service advisor immediately if any additional work is needed, if work outlined is not needed, or if repairs cannot be completed with the promised time. Understand and follow federal, state, and local regulations, governing service repair work.
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TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB, Tire Kingdom, Big O Tires and Midas.
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It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.
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Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters.
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If the cost of service cannot be established during reception, leave open and contact the customer later for approval. LaFontaine Automotive Group is an equal opportunity employer. Employee Discounts on Sales and Service.
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Title: automotive service advisor Company: Sterling Heights Dodge Chrysler Jeep Ram
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