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As a CSA, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices.
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Quality Management Maintain project compliance with corporate and public regulationsMaintenance and Support ProcessFollowing customer acceptance of initial project, transition to maintenance mode, confirming support channelsHelpdeskWeekly delivery confirmation emailMonthly/ check-in meetings with colleagues from customer success and salesRequirements Have a University degree preferentially in Biology or in Pharma, Biochemistry (PhD or master) or related Data-Science Fields.
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10+ years of customer success experience in a SaaS organization, working with Fortune 500 customers. The Dedicated Customer Success Executive, Strategic Accounts will be responsible for complementing Okta's innovations, efficiencies and capabilities with our valued customers' business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers.
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Then come and join our global team as CS Customer Success Manager (CSM). Partners closely with the Regions RSM team, while keeping KAE/KAM (Sales partners) updated Analyzes and interprets Accounts Receivable (AR) status and provides guidance and recommendations to internal partners Communicates information between customer and Siemens stakeholders (Sales & Service) Engages in technical escalation management by supporting the process with the RSM, CSE, Customer Service Material Logistics (CSML) (parts) and technical support resources.
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About the Role Each and every day the Customer Success team works to ensure that our clients are maximizing the value they are receiving from Loop. You will handle client onboarding, training, provide client support via email, phone and in person meetings, and be responsible for renewals.
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The Customer Success Manager will support our Revenue team on assigned Enterprise and SMB accounts to promote high levels of customer satisfaction and adoption. Previous customer service and/or Customer Success experience preferred.
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Proven work experience (5 years +) as a Customer Success Manager or similar role (e.g., Technical Account Manager, Client Relationship Manager). The customer success manager will work closely with Account Managers helping them to deliver planned growth by ensuring high levels of customer satisfaction.
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As our Senior Customer Success Manager you will drive product adoption, highlight best practices and ensure client retention. Must have prior proven success as a client advocate.
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Due to steady and ongoing growth, we are now looking for an experienced Customer Success Manager in interpretation and translation to expand our U.S. and international client base and market.
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Customer Success Manager US (Remote) or Salt Lake City (Remote) We are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager.
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Prime Roots is on the lookout for a Customer Success Manager who is deeply passionate about driving change in the plant-based food industry. Strategic In-Store Execution : Craft and implement merchandising strategies to elevate the customer experience and amplify brand presence.
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The Strategic Customer Success Manager is tasked with working with our largest customer accounts, and orienting our GTM machine around them to continue to unlock growth at breakneck speeds.
$130,000 - $170,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Define and execute customer support industry best practices to achieve operational success consistent with contracted requirements, Cash App business needs, and customer expectations.
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Manage the strategy for developing relationships, serving as the primary point of escalation for the Customer Success team, and oversee the enablement of programs. 10+ years of experience in customer success in a B2B SaaS company.
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In addition, the CSDT will need to establish themselves as a Customer Success services trusted advisor with our clients and also with our internal client partners/account managers.
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customer success jobs Title: account manager Company: Skilljar
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