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The Night Shift Customer Service Leader is responsible for the complete operations of the store when a more senior level manager is not present. Leadership experience in a fast-paced retail, food service, or fuel environment preferred.
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Additionally, they would be self-motivated, dependable, and able to work effectively in a fast-paced environment while maintaining 100% total customer focus and operational excellence.
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Duties and responsibilities Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service) Adhere to the execution of established Royal Farms rules, policies, procedures, and systems Support and follow all safety and loss prevention initiatives Assemble an effective retail team through recruiting, training, and development.
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Complete other tasks as assignedQualificationsThe ideal candidate for the Store Leader position will: •Have consistently demonstrated strong leadership skills •Possess strong written, verbal, and interpersonal communication skills •Possess strong supervisory and organizational skills •Have at least 2 years' fast food/retail management experience.
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