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Experience with AWS serverless architecture and services such as Contact Lens, AWS Pinpoint, S3, IAM, Lambda, Kinesis Data and Video Streams, KMS, Secret Manager preferred. Deep understanding of Contact Center Architecture / Reporting / WFM Integration / IVR / Speech Recognition / Agent Phone Panel (amazon connect streams.
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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension, Analytics, and Reporting.
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Proficient in contact center technologies including Call Routing, Call Recording, Transcription, Historical Reporting, IVR Solutions, Omni-Channel solutions, Work Force Optimization and CRM Integrations.
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Help build state of the art omni channel contact center solutions that provide best in class customer and advocate experience. Build and maintain a voice focused contact center omni channel platform for Square to have productive and personalized interactions with our customers.
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As a Senior Operations Contact Center Engineer, you will be part of the Enterprise Contact Center Operations teams responsible for ensuring the smooth operation, optimization, and overall health of the Genesys Contact Center CX platform.
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3-5 years' experience in the Enrollment Management Contact Center or customer service in an International Student Services office or legal firms is essential. The Team Lead - Operations of the Enrollment Management Contact Center is responsible for assisting the Senior Assistant Director in overseeing a team of Enrollment Contact Representatives.
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Salus University is seeking a skilled professional to fill the full-time position of Instructor/Assistant Professor to participate in educational and patient care activities performed within the Cornea and Specialty Contact Lens Service (CASCLS) and Primary Care Services of The Eye Institute Clinical Network of Salus University Pennsylvania College of Optometry.
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Nelnet Managing Director- Contact Center (In Office) Charleston , West Virginia Apply Now Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.
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Good knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics. Strong knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics.
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It is a pivotal role responsible for driving excellence in customer support, contact center operations, collections, call center vendor management, agent training and strategic initiatives. The Managing Director of Contact Center is accountable for all teams interacting with borrower/consumer customers within NDS. This is inclusive of Federal loan borrowers, consumer loan borrowers, Business Process Outsourcing (BPO) call center work and first party post default recoveries teams.
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Serves as the first point-of-contact for patients in a fast-paced call center. Previous experience in a medical reception or similar administrative role or experience providing direct clinical patient care such as working as Medical Assistant, Pharmacy Assistant, Radiology or Lab Technician, Certified Nursing Assistant, Surgical Assistant, etc.
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If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources,. POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts.
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There is a fantastic opportunity for a full-time Associate Optometrist at Eye and Contact Lens Associates, located in Seneca, South Carolina! Eye and Contact Lens Associates is seeking a part-time or full-time Associate Optometrist committed to providing exceptional patient care to enrich the quality of patients' lives.
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Collaboration: Collaborate closely with the Contact Center Manager to ensure alignment in lead management efforts and provide feedback for process improvement. As a Contact Center Representative, you will play a crucial role in managing leads generated through various channels and providing personalized support to guide customers through their wellness journey.
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The mission of Eye and Contact Lens Associates is to offer a total eye care experience for the entire family through advanced technology, auxiliary testing equipment, experienced professionals, and high-quality products.
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Title: contact lens Company: Midwest Eye Care Pc
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