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Contact Center AI (CCAI) Presales Solution Architect
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- If you have a passion for contact center transformation, conversational AI, and driving stellar customer experiences, an interest in Google Cloud Platform, and the ability to translate technical concepts into business value, then this role may be the perfect fit for you.
- Must have experience in designing and architecting CCaaS solutions, such as Google CCAI, Amazon Connect, Twilio Flex, Genesys Cloud, or Khoros.
- Must have knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics.
- Good knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics.
- Google Cloud certification, such as the Google Cloud Certified - Professional Cloud Architect, is strongly preferred.
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