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Deep understanding of Contact Center Architecture / Reporting / WFM Integration / IVR / Speech Recognition / Agent Phone Panel (amazon connect streams) Help build state of the art omni channel contact center solutions that provide best in class customer and advocate experience.
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Key Responsibilities include, but not limited to:The Contact Center Manager Data Engineering will report to the Contact Center Platforms Application Development Manager and have aligned data and software engineer direct reports.
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Nelnet Managing Director- Contact Center (In Office) Charleston , West Virginia Apply Now Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.
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It is a pivotal role responsible for driving excellence in customer support, contact center operations, collections, call center vendor management, agent training and strategic initiatives.
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Deep understanding of Contact Center Architecture / Reporting / WFM Integration / IVR / Speech Recognition / Agent Phone Panel (amazon connect streams)Working knowledge of popular communications protocols and APIs such as WebRTC and SIPSQL query writing and data analysis.
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The Sales Contact Center Supervisor reports to the Sales Contact Center Manager to lead the inside sales efforts in the Sales Contact Center. This position focuses on the productivity of the inside sales teams by supporting the Sales Contact Center Manager in planning, sales reporting, goal setting, sales process optimization, sales, contact center software & CRM training.
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We are seeking a talented Contact Center Agent I who will be responsible for applying knowledge of PSCU/Co-op's organization and products to provide courteous and efficient service to Credit Union employees and or Credit Union members.
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As a Director, the expectation of this role is to formulate the long-term goals and objectives of CMM's Contact Center and assist in the development of a plan or strategy to achieve those goals.
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Build and maintain a voice focused contact center omni channel platform for Square to have productive and personalized interactions with our customers. 4+ years of experience in Contact Center Technologies implementations and solutions.
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The Managing Director of Contact Center is accountable for all teams interacting with borrower/consumer customers within NDS. This is inclusive of Federal loan borrowers, consumer loan borrowers, Business Process Outsourcing (BPO) call center work and first party post default recoveries teams.
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Aid with Contact Center Representative development by providing training and coaching. Review Contact Center Representatives weekly timecards in Paylocity Time and Labor; make necessary edits/corrections; approve all CSR timecards by the bi-weekly payroll deadline.
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If you have a passion for sales, and the notion of working as an Inbound Call Center Representative sounds intriguing, keep reading. Call Center Inbound Sales Representative.
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Nelnet Managing Director- Contact Center (In Office) Cheyenne , Wyoming Apply Now Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.
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Responsible for implementation and technical support of Cisco Unified Communications related technologies which include, but are not limited to: CUCM, Unity Connection, IM & Presence, Jabber, Webex Contact Center, Voice Gateways, SIP trunks, and Avaya CS-1000e TDM phone system.
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Nelnet Managing Director- Contact Center (In Office) Annapolis , Maryland Apply Now Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.
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Title: contact center representative Company: Inmediata Health Group
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