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Contact Center Supervisor
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- Contact Center Supervisor
- We offer an environment that is professional yet laid back; a think-tank culture where ideas are freely exchanged, and adventures with “bleeding edge” technology are encouraged.
- The immediate and primary role is to partner with the Director of Contact Center Operations and Contact Center Manager in managing daily operations of the Contact Center, ensuring a successful team and positive working environment.
- employee performance and conduct, as well as performance metrics and report any issues to the Contact Center Manager.
- Oversee performance management; provide insight into employee performance through observation and quality control reviews; support team member development by providing coaching and guiding team members daily; ensure performance management improvement plans are being followed and reviewed; bring quality control issues and/or poor performance issues to the Contact Center Manager.
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