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Anticipate client needs and plan in advance, increasing the odds that the client succeeds with the Service Delivery Team/Executech as their IT Department. Networking and configurations (switching, routing, firewalls, VLANs) Web technologies, (XML, HTML, IIS, CSS) Microsoft 365, Azure, AWS, and G-Suite administration Mobile Device Management administration Scripting knowledge and syntax (PowerShell, Batch, SQL) Identity Provider/Multi-Factor Authentication service administration VoIP phone systems Valid Driver’s License.
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A leading provider of IT Services in the Grand Rapids, MI area is seeking a full-time, permanent Service Desk Specialist to join their growing team. Experience within a Help Desk or Technical support role utilizing a ticketing system and monitoring tools.
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You will respond to service desk requests (phone, email, and ticketing system, in person) at the Tier II and Tier I level, with professionalism and compassionate action that is representative of the ministry.
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Reporting into the Service Desk Manager you will support day to day IT operations. Other duties as assigned by the Service Desk Manager. AZZ has an exciting opportunity for a Service Desk Technician at our Fort Worth Texas corporate office.
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Reporting to the IT Service Desk Manager, the Senior Service Desk Engineer will closely collaborate with the infrastructure team on foundational projects, architecture, and security.
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The Service Desk Manager Expertise in troubleshooting core services such as Windows 10, Microsoft O365 applications, HP MFD printers, desktop applications and manage the PC lifecycle and associated tools for the organization.
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About the role : We are looking for a talent Team Lead to oversee our Tier 2 team of Service Desk Engineers. Several years of prior experience in a service desk/call center environment.
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The Manager will lead a team supporting approximately 1700 work orders monthly and demonstrate competency in technical areas preferably as a Microsoft Certified Professional (MCP) to ensure that service desk resolution addresses customer IT software and hardware requirements with a foundational and appropriate technical skillset.
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The IT Service Desk Manager will be responsible for overseeing the day-to-day operations of our helpdesk/support team, ensuring timely resolution of customer issues, and maintaining high levels of customer satisfaction while meeting our support SLAs. This role will primarily involve hands-on technical support duties, with approximately 20% of the time dedicated to coaching and mentoring the helpdesk/support team.
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The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system.
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Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM.
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Follow established escalation procedures for situations which require an IT Service Desk Manager and IT Service. Notify IT Service Desk Manager and/or IT Service Desk Supervisor of any changes within Information Technology.
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Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Technical Service Desk (TSD) Manager. regarding project requests, TSD and Data Service Desk issues, personnel issues, and.
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Macquarie is looking for a dynamic individual ready to join our team as a Service Desk Support Analyst in Philadelphia. Knowledge of technologies, including iOS, VMWare Horizon client, Global Protect VPN, Cisco telephony, Workplace ONE Mobile Device Management, and various market data applications like Bloomberg, Fidessa, ICE, FactSet.
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Ability to lead Service Desk projects, while giving updates to Service Desk Manager. Collaborate with all IT staff to ensure the Service Desk is providing excellent team member support with metrics to back that up.
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Title: service desk Company: Executech
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