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The Customer Success Manager is responsible for improving customer utilization of services and the successful customer adoption of new service and product offerings.
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Due to steady and ongoing growth, we are now looking for an experienced Customer Success Manager in interpretation and translation to expand our U.S. and international client base and market.
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Our Customer Success Managers work closely with institutional clients and partners providing white glove service in discovering their business needs ensuring they are optimizing our suite of BitGo products.
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Customer Feedback: Gather and relay customer feedback to internal teams to inform product development, marketing strategies, and overall customer experience enhancements. Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products/services.
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As a Customer Success Manager, you will be the bridge between our customers and our product development and R&D teams. The Customer Success Manager is part of APERIO's Customers Success team and reports to the VP of Customer Success.
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TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA and NFL. The Customer Success Manager will support our Revenue team on assigned Enterprise and SMB accounts to promote high levels of customer satisfaction and adoption.
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Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role. As a CSA, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices.
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Customer Success Manager is responsible for assisting new customers in onboarding, customer growth and expansion by identifying upsell opportunities, adoption by promoting frequent use and additional features of products and the renewal process.
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Onboarding, engaging and renewing customers - Customer Success does it all here, and we're building a team of CSMs that our customers can depend on for just about anything. Ownership over a defined book of business with operational freedom and support to drive customer success and outcomes.
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Then come and join our global team as CS Customer Success Manager (CSM). Establishes and maintains close working relationships with the customer, local Service Operations Manager (RSM), Key Account Manager (KAM)/Key Account Executive (KAE) (Sales teams), Customer Service Engineers (CSEs), and other support resources.
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The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI's customers. The position reports to the Manager - ITAM Customer Success and ultimately to the Director of ITAM Customer Success.
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Sr. ITAM Customer Success Manager. Work closely with Sales, Customer Success Manager and/or Project Management for account creations, project deletions and best practices.
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Customer Success Managers (CSMs) connect our most strategic clients to Refinitiv’s portfolio of software & desktop solutions! Clearly define business outcomes and craft a comprehensive success plan to include customer objectives, partners, achievements, risks and metrics needed to achieve them.
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Operations Technical Project Manager, Customer Success. As an Operations Technical Program Manager, you'll work cross-functionally — with other Customer Success teams, with systems and engineering teams, and beyond — to build toward the global vision of CS. You will report to a Technical Program Management Lead.
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Partners closely with the Regions RSM team, while keeping KAE/KAM (Sales partners) updated Analyzes and interprets Accounts Receivable (AR) status and provides guidance and recommendations to internal partners Communicates information between customer and Siemens stakeholders (Sales & Service) Engages in technical escalation management by supporting the process with the RSM, CSE, Customer Service Material Logistics (CSML) (parts) and technical support resources.
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customer success jobs Title: product manager technical Company: Cg Infinity
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