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Abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. Job DescriptionThe Customer Service Specialist is responsible for supporting top-tier domestic customers including wholesale, largest regional, & retail accounts representing 98% of US pharma sales.
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Performance measurement must reflect the highest level of operational effectiveness & deliver exceptional customer service. QualificationsBachelor's Degree or in lieu of a degree, a minimum of 3 to 5 years of customer service-related experience, preferably in Pharmaceutical or Healthcare related industry.
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Identify and initiate process improvements where applicable for superior customer service. Ownership of high-profile customer orders and samples including order entry, order status, document creation, order release tracking through order validations, suspicious order monitoring, IDOC error resolution, shipment tracking, sales recognition, document management, and reporting for various order types: EDI, fax, email, phone, for RX, OTC, and control drugs, serialized products, and clinical trials.
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This position is responsible for supporting Customer Operation functions to drive sample EDI, IDOC, and inventory reconciliation with 3PL. This role drives collaboration with business partners throughout the organization to ensure customer loyalty.
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Service to AbbVie National Wholesale Directors, Executives & OTC Leadership, AbbVie vendor's, wholesale/retail customers, sales force, health care providers, government, hospitals, and institutions.
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Drive Continuous Improvement:Develop Key Performance Indicators (KPIs) to ensure sample orders are processed and delivered according to customer needs. Timely research & resolution for customer inquiries related to shipping, pricing discrepancies, & product returns.
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Strategic thinking about customer experience and revenue, with decision-making authority within scope of responsibility. This includes achievement of the company's sales / revenue objectives measured by customer scorecards.
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We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio.
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The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.
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The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations.
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1-2 years prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred. - Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
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Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines. - Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements.
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The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. - Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner.
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Resolves customer inquiries and complaints fairly and effectively. - Recommends and implements programs to support customer needs. - Quickly adaptable to changing priorities and customer needs.
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Ability to deal with customer frustrations while still maintaining that positive attitude. - Has a sense of urgency for customer requests. Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network.
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customer service jobs Title: summer Company: Bank Of America
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