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Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform.
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As a Technical Support Specialist at Virtuous, you will be part of our Tier 1 team providing exceptional customer service and support to our customers. Respond to incoming support tickets from customers received via email or phone using Zendesk with exceptional attention to detail.
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Technical skills with the following cloud products are preferred: Microsoft 365 or Office 365, Mimecast Email Filtering, Veeam Cloud Backup, Crowdstrike Endpoint Security, Automox Patch Management, Zendesk.
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Build and maintain integrations with our support platform (Zendesk) and external services (e.g. Vimeo, OTT, Salesforce, Airtable, Slack, etc. Build, evolve and maintain the Enterprise phone support line in Twilio.
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Familiar with Zendesk portal for support and creating articles for self-help. · Provide on-site technical support to customers throughout the demo and field trial. We are looking for a Field Sales Engineer to prepare and deliver technical presentations explaining LatticeWork products and solutions to existing and prospective customers.
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Undergraduate degree (since we support college admissions teams ) 4+ years of experience in a customer facing technical support role. 1-2 hours of technical support work, helping to configure applications in JSON (if you have some familiarity with JavaScript, we could teach you how to do this) <1 hour of project-based work based on current business activities such as business development, based on the candidate’s interests and background.
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The IT Support Specialist provides technical assistance and support related to computer systems, hardware, or software. Previous experience with a helpdesk system (Eg. Zendesk, Jira.
Full-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Your day to day will consist of reviewing support tickets in Zendesk, identifying next steps and/or replying to customers via calls, chats and emails, escalating technical issues to the appropriate resources and follow up to ensure resolution.
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Experience working in customer success, technical support, configuration and / or training capacity, typically obtained in 3-5 years. Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk.
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Technical Support experience of enterprise applications and relational databases. AssetWorks is seeking an experienced Software Support Manager to support our enterprise software product line for both cloud and on prem customers.
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On non-travel days, you will utilize your time checking the ZenDesk ticketing system for outstanding tickets on non-travel days, auditing stores that have fallen below our standard of uptime, taking support calls from technicians in your region, closing out work orders with specific details about what was done to resolve the issue, processing Research Tickets in ZenDesk to determine if certain issues in fact do need to have a dispatch created and complete in field visits to our SwyftStores.
$47,000 - $50,000 a yearFull-timeExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Demonstrated technical aptitude with proficiency in administering and managing Salesforce Service Cloud and Experience Cloud, with the ability to learn other platforms like Ada, Assembled, Talkdesk, Zendesk, Guru, MaestroQA, etc.
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5+ years of providing excellent, effective, hands-on technical support at a SaaS or high-tech company. Experience with ticketing systems (Zendesk) and CRM systems (Salesforce). We are looking for an experienced Team Lead for our Customer Support Engineers who has a passion for customer success.
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If you are a talented, customer-centric professional with basic experience in any general-purpose programming language, we invite you to join our fast-growing startup as a Technical Support Representative.
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The Technical Support Analyst will become a member of the team that helps. Very eager to dig into technical support issues to figure out the root cause so the issue will not recur.
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