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Regional Service Technician
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$47,000 - $50,000 a year
Full-time
- Swyft is a global leader in automated retail with more than 1,000 robotic stores for some of the world's largest brands and retailers including Benefit Cosmetics, iStore, CVS, Pokemon (just to name a few).
- Our proven and innovative end-to-end solutions include the hardware, software and managed services needed to effectively deploy and operate automated retail machines (SwyftStores) in high-traffic locations such as airports, malls, military bases, hotels, casinos, and universities.
- As a Regional Technical Service Technician you will be responsible for the uptime of your stores, replenishing stores, and reporting feedback to our Network Operations team.
- On non-travel days, you will utilize your time checking the ZenDesk ticketing system for outstanding tickets on non-travel days, auditing stores that have fallen below our standard of uptime, taking support calls from technicians in your region, closing out work orders with specific details about what was done to resolve the issue, processing Research Tickets in ZenDesk to determine if certain issues in fact do need to have a dispatch created and complete in field visits to our SwyftStores
- 3+ Years of experience in Help Desk Support
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