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Minimum 5 years of hands-on support experience with desktop support technologies including Windows 10/11, Windows Server 2012/2016/2019/2022, MacOS, iPhone, iPad, Microsoft desktop applications, intermediate to advanced-level end-to-end networking from the firewall to endpoint and virtualization technology including VMware and Hyper-V.
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Advanced understanding of operating systems (Microsoft Windows 10/11, 8, 7, macOS, iOS and Android) as well as typical Office suite applications. Advanced knowledge of networking concepts, setup, troubleshooting, and general administration (Meraki experience a plus but not required.
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Experience with Microsoft products, PC hardware components, Windows desktop operating system and application software, Windows 10/11, and Microsoft O365 Office Suite. Microsoft/Azure environment, networking technologies, and firewall experience is a plus.
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Technical understanding of the Internet, URLs, and email with common enterprise infrastructure protocols and services including LAN/WAN, Active Directory, DNS, DHCP, VPN, networking and Voice over IP Proficiency with using Windows 10, Mac OSX, and Apple iOS, and Android mobile operating systems Telecommunications principles.
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Must have advanced knowledge of: Microsoft Server 2012 and higher Windows 10 Pro/Enterprise Office 365 administration and end user support in a Windows 10 environment Active Directory and GPO Remote Access and VPN LAN, WAN, DNS, TCP/IP.
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Possess enterprise-level experience with Linux, Windows 10, Mac10.11 and/or iOS.-Possess certifications: ITIL, A+, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst.
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Strong knowledge of Cisco Routers, Switches, Cisco ASAs, Cisco Firepower FTD, Cisco FMC, Cisco NDO/MSO, Cisco APIC, IPSec, S2S VPN, TCP/IP, DNS, NTP, SNMP, TFTP, VMWare protocols, Windows Networking, and various other apps as deployed in large complex firewalled networks.
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High level functional and technical working knowledge of Microsoft Windows Operating Systems (Windows 10, Windows 11) Apple OSX, Linux Ubuntu. Vet and define proposed shop floor processes in compliance with Allegion Networking and Security policies and standards.
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Minimum 2 or more year's experience supporting Windows 10 Enterprise, Windows 11 (preferably TCP/IP based networks) and MAC OSX. Knowledge of wide range of software: e.g. O365 (Word, Excel, PowerPoint, Outlook), OneDrive, and BOX. Knowledge of general networking, print server and printer support, cabling and connecting of equipment.
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This should include hands-on experience troubleshooting Mac OS X, Microsoft Windows 10, and Microsoft Office 365 for both Windows and Mac OS X environments, networking, Active Directory integration, and support of tele-collaboration tools such as Lync, WebEx, Hipchat, or Slack.
$26 - $27 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Expert understanding of Windows Server, Windows 10, and other Microsoft Technologies, including Active Directory, Group Policy, Certificate Services, BitLocker. Experience using server and networking applications to support employees around access management, Active Directory, end-user protection, AV/Malware, etc.
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Helpdesk Solution; O365; MS Windows 10; Mac iOS; MS Office 2016; Adobe Cloud Suite; Kofax PDF Software; iOS Mobile device Applications & firmware; Web-based video conferencing tools; VDI knowledge a plus.
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Technical Skills: Technical understanding of the Internet, URLs, and email with common enterprise infrastructure protocols and services including LAN/WAN, Active Directory, DNS, DHCP, VPN, networking and Voice over IP Proficiency with using Windows 10, Mac OSX, and Apple iOS, and Android mobile operating systems Telecommunications principles.
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This individual will be support customers over the phone and via ServiceNow ticketing system troubleshooting (Tier I/II) within Active Directory, Microsoft O365, Windows, basic networking, etc.
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Support-level skills in Microsoft Windows 10, Windows 11 and Apple OSX computer and printer hardware, client-based networking software (TCP/IP) and Internet software (browsers and E-mail); support multimedia equipment in Extension offices, conference rooms and meeting spaces.
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