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Installs, maintains, monitors, upgrades, updates, troubleshoots the organization's Cisco CUCM phone system, Unity connection voicemail system, Cisco Emergency Responder (including cloud based e911), Cisco UCCE, Cisco IVR, Calabrio voice recording system, Video conference system, and Video Distribution System.
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Install and maintain CUCM, CUC, CUE, UCCE and UCCX.-Install and maintain LAN & WAN hardware and software, network nodes, terminals, and wiring. Qualifications: -Minimum of 4 years of deep knowledge of Interactive Voice Response (IVR) Applications and Advanced Speech Recognition engines (ASRs), and hands-on development and deployment experience including monitoring, continuous testing, test validation.
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As a key role within the corporate IS division, this position's major responsibility area is to implement new solutions as deemed needed for business, support existing solutions in place, and troubleshoot problems as reported for the Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Presence Server (IM&P) and Cisco Contact Center as well as third party integrated technology including the Avaya CS-1000e TDM phone system.
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Knowledge of MAC work on IPC trader voice systems, Voice recording systems, Movius Mobile phone recording application, Cisco CUCM and SIP & TDM Carrier services. Perform M/A/C work on Cisco CUCM and IPC trader voice systems.
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Strong understanding of voice communication protocols and technologies, such as SIP, RTP, H.323, and MGCP.Experience with VoIP platforms and solutions, such as Cisco Unified Communications Manager (CUCM), Avaya Aura, or Microsoft Teams.
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Experience/Training Desired:Experience required in Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Emergency Responder (CER), Unified Contact Center Express (UCCX) and Cisco Meeting Server (CMS.
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Integrate all relevant voice services including but not limited to conference call hosting capabilities, voicemail, Call Center Capabilities, Emergency 911 services, Dynamic Host Configuration Protocol (DHCP), T-Metrics, voicemail, and DSN access with the CUCM.
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Extensive expertise as a hands-on technical leader across the full Cisco Voice portfolio - CUCM, Unity, Contact Center, Voice Gateways, etc. You will have full oversight of our complex Cisco voice ecosystem encompassing Webex Contact Center, Unified Communications Manager, Unity Connection, IM & Presence, Cisco Jabber, Contact Center platforms, Voice Gateways, SIP trunks, and more.
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Own capacity planning, availability, reliability, and continuous optimization of mission-critical voice systems (IP-PBXs, VoIP, SIP trunks, call routing, IVR, call centers) Evaluate and make build/buy/partner recommendations on emerging voice/unified communications innovations to drive digital transformation.
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Experience with Cisco Unified Communication Manager (CUCM), Cisco Unity Connection (CUC), Cisco Emergency Responder (CER), and Cisco Voice Gateways (VG) Configure, maintain, and support Cisco Unified Communication Manager (CUCM), Cisco Unity Connection (CUC), Cisco Emergency Responder (CER), and Cisco Voice Gateways (VG.
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Cisco Unified Communications Manager (CUCM) and Cisco Unity Connections. Work with technologies that include, but are not limited to, Cisco Call Manager, Unity Connection, IM & Presence, Contact Center Express, VCS Expressways, voice gateways (MGCP, H.323, SIP/CUBE)(Analog & ISDN signaling), Wireless LAN, routing, switching, VPN, Firewalls.
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Proven mastery of voice/data networking technologies - VoIP, SIP, MPLS, QoS, Analog/Digital voice circuits, TDM to SIP migrations. This is a hands-on leadership role that combines strategic direction with deep technical acumen across the voice/unified communications domain.
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Proficiencies using Voice (CUCM, Phones (Desk/Softphone), SME, UCCX, SBC), VoiceMail (Unity, ViewMail), Infrastructure (Cisco UCS Chassis/Blades, Net App Controllers, Infortel, SME, UCCX, SBC, Open AM software, FTP software (TECTIA), SIP service / PSTN, Prime Collaboration Assurance (PCA), IP to Analog VG), Collaboration (CWMS, Jabber), Emergency Services (CER, Redsky.
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Possess or able to obtain a Cisco CCNA and/or CCVP (i.e. CCNP Voice) certification etc. Cisco CCNA and/or CCVP (i.e. CCNP Voice) certification. Helps support the following Unified Communications (UC) service applications and equipment using the Information Technology Infrastructure (ITIL) processes: utilize existing tools to generate the measures as defined by UC voice services for all Convergence-related components, Cisco Prime Collaborations & Assurance.
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Proficiencies using Voice (CUCM, Phones (Desk/Softphone), SME, UCCX, SBC), VoiceMail (Unity, ViewMail), Infrastructure (Cisco UCS Chassis/Blades, Net App Controllers, Infortel, SME, Plans and manages the Voice Over Internet Protocol (VoIP) service.
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