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Voice Engineer
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Full-time
- As a key role within the corporate IS division, this position's major responsibility area is to implement new solutions as deemed needed for business, support existing solutions in place, and troubleshoot problems as reported for the Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Presence Server (IM&P) and Cisco Contact Center as well as third party integrated technology including the Avaya CS-1000e TDM phone system.
- Work with telecommunications and network team to Implement, and/or maintain Cisco Unified Communications systems including but not limited to CUCM, UCCX, IM&P, Finesse, Jabber, Expressway, etc.
- Support Tier 3 staff with Cisco's IP Telephony and Cisco Webex Contact Center Enterprise and all related Cisco IP telephony infrastructure.
- Voice project resource for office moves and new facilities on including coordination of circuit installations and turn-ups, design call flows, based on business requirements and within USI Standards.
- Mentor Tier 1 staff in supporting of the Cisco network infrastructure and UC environment as related to Cisco IP Telephony.
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