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Verint Systems, Inc. Senior Benefits Analyst Des Moines , Iowa Apply Now At Verint, we believe customer engagement is the core of every global brand. verint.com. Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment.
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Experience in managing Avaya VoIP Communication Manger, CMS Voice Mail, Verint/Witness, Call Copy, and/or Presence systems. Knowledge of Avaya CM platforms, VoIP servers, ACD call routing, network regions, trunk group configuration, signaling protocols, ability to implement and troubleshoot dial plans, ARS and AAR plans.
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Verint Systems, Inc. Senior Benefits Analyst Jackson , Mississippi Apply Now At Verint, we believe customer engagement is the core of every global brand. Liaison for leave management administered by SunLife, including STD, LTD ana FMLA. + Track and report on approved Accommodations.
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Specific experience with SAP CRM, Verint/WFO, Avaya, Genesys a plus. Specific experience with SAP CRM, Verint/WFO, Avaya, Genesys a plus. The Sr. IT Delivery Manager will be responsible for the technology roadmap (including prioritization and execution), as well as being the voice for the Contact Center for everyday operations as supported by IT. The Delivery Manager for the contact center is a role within IT dedicated to the Contact Center business area which is held within the larger organization of Ownership Solutions.
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Verint Systems, Inc. Senior Benefits Analyst Frankfort , Kentucky Apply Now At Verint, we believe customer engagement is the core of every global brand. Take a lead role on the annual Open Enrollment Process, including: oversight of all activity relating to the benefits administration system, working with vendors and brokers to update plan documents, prepare employee communications, identify and follow up on system updates & testing, host open enrollment webinars and respond to employee questions.
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Knowledge of Verint Work Force Management and Quality Management tools. Knowledge of Verint QM system, or equivalent. Knowledge of Master Control QMS, or equivalent. Support BioPharma/Account Management Team in drug launches and commercialization of new programs to ensure conformance with contract and program objectives.
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Verint Systems, Inc. Senior Benefits Analyst in Trenton , New Jersey At Verint, we believe customer engagement is the core of every global brand. Verint Systems, Inc. Senior Benefits Analyst in Trenton , New Jersey At Verint, we believe customer engagement is the core of every global brand.
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Nice, Verint, Teleopti) one BI system (ex. Microsoft Power BI, Tableau, Google Data Studio), and the ability to build, interpret and manage data in an Excel based P&L. Nice, Verint, Teleopti) one BI system (ex.
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Knowledge on Verint QM/WFM, Calabrio QM , etc. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
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Basiskennis WFO (voorkeur Verint) Basiskennis WFO (voorkeur Verint) Basiskennis Contact Center (voorkeur Avaya Cloud) Ontwerpt (zowel functioneel als technisch), bouwt/configureert, test en implementeert (inclusief deployment) de functionaliteit en/of oplossing conform de specifieke processen.
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Previous experience with Lenel OnGuard, Milestone Systems video surveillance system, Verint Vid-Center, or Siemens MXL Fire Alarm system. Previous experience with Lenel OnGuard, Milestone Systems video surveillance system, Verint Vid-Center, or Siemens MXL Fire Alarm system.
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The position will use Excel, Verint, and Genesys Decisions software to project workload requirements by week, month, and year using historical data from various data sources. The position will use Excel, Verint, and Genesys Decisions software to project workload requirements by week, month, and year using historical data from various data sources.
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Technology Utilization: Hands-on management of Workforce Management (WFM) applications like Verint, Aspect, IEX to optimize staffing and scheduling. Technology Utilization: Hands-on management of Workforce Management (WFM) applications like Verint, Aspect, IEX to optimize staffing and scheduling.
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Working experience with some or all the following: Five9 APIs, IVR technology, Verint, Nice IEX, Aspect, Cisco, Avaya. Architecting, designing, building, and supporting complex contact center applications that integrate with the different contact center solutions within CVS including, Cisco, Avaya, Five9, Verint, Nice IEX.
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Proficiency in Genesys WFM, Verint, or other WFM software. Proficiency in Genesys WFM, Verint, or other WFM software. 3 or more years of workforce management experience in a contact center environment, including expertise in both long-term and short-term capacity planning models and multi-channel environments.
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