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Sr. IT Delivery Manager
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- Sr. IT Delivery Manager
- By being sustainable and open to new ideas we can push the boundaries of cooking, cleaning, and wellbeing at home.
- The Electrolux Contact Center supports multiple brands owned by Electrolux and both B2B and B2C businesses, across the omni-channel spectrum from chat, emails, phone calls, text message, and more.
- The Sr. IT Delivery Manager will be responsible for the technology roadmap (including prioritization and execution), as well as being the voice for the Contact Center for everyday operations as supported by IT. The Delivery Manager for the contact center is a role within IT dedicated to the Contact Center business area which is held within the larger organization of Ownership Solutions.
- Strongly preferred to have experience with standard Contact Center applications such as: CRM, Workforce Management, telephony, agent desktop, CDP, etc.
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