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Successful completion of Verint background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification and a credit check for travel related roles.
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At Verint, we believe customer engagement is the core of every global brand. As an equal opportunity employer, Verint Systems, Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity.
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Verints Sr. Program Manager, Program Management Office (PMO) leads strategic initiatives, defines and enables cross-functional and product development processes to drive continuous improvement techniques across the organization with a focus on our cloud delivery and enterprise-wide change management.
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Excellent interpersonal skills with the ability to facilitate, debate and drive discussions across different locations and time zones. Work with Product Strategy/CloudOps/Support and Services to streamline the cloud delivery process.
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Create visibility, alignment & clarity on strategic initiatives across the organization. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation.
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This role primarily revolves around the design, implementation, and support of server, and cloud platform environments for various software applications, including but not limited to Active Directory, Microsoft 365, SharePoint, and Verint WFM Platform.
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Verint Workforce Management experience. Certification in relevant technologies (e.g., Microsoft Certified: Azure Administrator Associate, MCSE, etc.) Coordinate work between administrators and the Service Desk Manager, utilizing Jira for task management.
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Must understand the concepts for a highly effective Service Desk based upon the Information Technology Infrastructure Library (ITIL) body of knowledge. Must be an expert in Microsoft Products including Active Directory, Server, and office 365 Administration.
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At least 3 years previous experience required; previous experience in Managed Care and Medicare strongly preferred. Interfaces with users of Information Technology, employing a high degree of tact and diplomacy to promote a positive image of the department.
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Medical, dental, vision, life, & short-term disability insurance. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
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This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination globally. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to ones race, color, religion, national origin, age, sex (including pregnancy, sex stereotyping, gender identity, gender expression, or transgender status), disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, or any other classification or characteristic protected by applicable country laws.
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5 years experience with strategic enterprise-wide projects requiring a big picture view such as large scale development projects and efforts to combine various domains into a unified solution. Proactively drive change and develop the organization to be efficient, lean and cloud-oriented.
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Participate in client/project meetings as needed to ensure smooth transition of developmental projects into production. SUMMARY: The ideal candidate will have expertise administrating Microsoft 365, SaaS applications, hosted on-premises applications, and scripting.
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Jira Cloud Administration experience. Experience with PowerShell scripting. Design, implement, and maintain server and cloud platform environments for new applications. Sponsorship and/or work authorization is not available for this position.
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Act as a liaison with manufacturers and vendors of hardware and software products for problem diagnosis and resolution. Interface with users of Information Technology, resolving problem situations in a professional manner and communicating pertinent information effectively.
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