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Components like Avaya CM, AES, CMS, ACR, voice mail, Avaya/Verint WFO call recording, IVR, Forum, Verasmart, speech analytics, and CTI. Components like Avaya CM, AES, CMS, ACR, voice mail, Avaya/Verint WFO call recording, IVR, Forum, Verasmart, speech analytics, and CTI.
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Experience on SIPREC, Avaya DMCC, Cisco DMS, Genesys, API integrations with Verint Database, SQL. Being a Subject Matter Expert in Verint (WFM, Interactions(Call recording), Transcription, DPA, Quality, Text analytics, Speech analytics.
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Familiarity and exposure to any Cisco 3rd Party Products (i.e. Nuance, Finesse, Verint, etc.) GLT provides expert knowledge and skills to deliver agile enterprise solutions and innovative technologies to our clients at the Federal Aviation Administration (FAA), Internal Revenue Service (IRS), Federal Emergency Management Agency (FEMA), National Aeronautics and Space Administration (NASA), and other federal and state agencies.
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Verint and BT are systems experience with Verint not a must but Nice to have. Verint and BT systems. Trader Voice/Turret/Dealer board/voice Recording are good keywords. Trader Voice/Turret/Dealer board/voice Recording.
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Software House CCURE, Verint, MDI, AMAG Symmetry, Bosch BVMS, Bosch IDS, Hirsch, Intercom Systems AIphone, FFT, Honeywell Video & Vindicator, and Proximex certifications and experience in installation of said systems.
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Vendor certifications in multiple IDS, ACS, and CCTV systems. Integration of IDS, ACS and CCTV systems. Programming and Installation of head end equipment for Access Control, Intrusion Detection and CCTV systems.
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Authority, HPE Content Manager and Verint CRM are desirable but not essential. Authority, HPE Content Manager and Verint CRM are desirable but not essential. The City of Subiaco is going through a transformation with significant change and evolution in terms of residential options, the commercial sector, retail, entertainment, leisure and recreation.
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Intraday and real time monitoring of Avaya CMS, Five9 and CAS offline queues, Verint WFM, Aspect, Avaya Predictive Dialer, and CAS for volume including inbound calls, outbound calls, faxes and other offline functions including non- production time (meetings, trainings, etc.
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