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Familiarity with Trello, Slack, Salesforce, Adobe Sign, PegaSystems, Verint Survey Tool, Shareworks (or other workflow or document management tools) is a plus. The PSG Governance team owns all operational governance aspects of the BCG Compensation and Equity (C&E) framework for our Managing Director & Partner (MDP) cohort and are the liaison between PSG and the Legal Department.
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Experience with WFM software (Calabrio, Verint, Pipkins, NICE/IEX, etc.) The Workforce Management Analyst, under the guidance of and in collaboration with the department Manager, is responsible for key functions of ACC workforce planning.
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3+ years of WFM experience required and experience with WFM software (Verint/Blue Pumpkin, IEX, eWFM, etc.) 3+ years of WFM experience required and experience with WFM software (Verint/Blue Pumpkin, IEX, eWFM, etc.
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The Platform Architect will be an expert in articulating, differentiating, and positioning Verint DaVinci AI. The Platform consultant operates as an evangelist of the Verint Open CCaaS platform.
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Verint Nextiva / VMS Certification, other enterprise grade CCTV system certification a plus. Verint Nextiva / VMS Certification, other enterprise grade CCTV system certification a plus. SES’ security solutions include product and service outsourcing that integrate cross-disciplinary functions into comprehensive technology-centered customer solutions on a cloud-based platform spanning hardware and software capabilities.
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Experience with Workforce Management Software (such as Verint, Aspect, Teleopti, etc. Experience with Workforce Management Software (such as Verint, Aspect, Teleopti, etc. Ensures data integrity within WFM system Captures, stores, and reports on historical statistics.
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Strong understanding of WFM Planning & Delivery principles, WFM tools (Verint, Teleopti,IEX, Aspect, Blue Pumpkin) and scheduling software. Strong understanding of WFM Planning & Delivery principles, WFM tools (Verint, Teleopti,IEX, Aspect, Blue Pumpkin) and scheduling software.
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Verint, Pipkins, NICE/IEX, etc.) The Workforce Management Analyst is responsible for daily efforts to provide superior customer and employee experience by effectively delivering real-time (intra-day) resource management.
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The Platform Architect operates as an evangelist of the Verint Open CCaaS platform. Liaise with product, sales, solutions, and services team to ensure the Verint Open CCaaS platform is positioned in the customer accounts as the platform of choice for their contact center.
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