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Provide HRIS system (Ceridian Dayforce) administration, subject matter expertise, and Tier 1 customer support for BNA HR systems, including triage and response associated with the HRIS mailbox / ticketing system.
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Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS. Experience with ConnectWise or similar ticketing system preferred.
ExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Utilizing Help Desk ticketing and support tools (Zendesk) to provide Tier 1 support and technical assistance to College Track staff via phone, email and computer chat as it relates to computer systems, hardware, or software.
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Troubleshoot and resolve tier 1 and tier 2 problems with hardware, software, and network connectivity in a timely manner meeting SLA requirement and within established policies and procedures.
$40,000 - $43,000 a yearExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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They will be acting as the Tier 2 specialist, supporting and helping with escalations from the Tier 1 team. Ability to provide Tier 1 and Tier 2 support. Leadership skills for assisting with coaching and training of the Tier 1 support team.
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You will become the first point of contact for Customer Phone Support and user submitted inquiries and Tier 1 issues, via Zendesk automated ticketing system in a very fast-paced, demanding environment.
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Helion is actively recruiting a new Hybrid Desktop Support Analyst (DSA) for our Tier 1 team. The Hybrid DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues.
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Experience with using ITIL methodology and ITSM ticketing systems such as BMC Remedy. This technical support position provides AV technology support in a call center or technology support center environment, with hours that include evening and/or weekend operation, and typically handles Tier I and Tier II requests by users.
TemporaryExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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This Tier I team is responsible for providing a mixture of phone and hands on support to Atlas's internal employees using Fresh Desk ticketing system. To start, this person will utilize Fresh Desk ticketing system to provide phone and hands on support with Windows 10, Microsoft Office 365, AutoCAD, etc.
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The IT Support Analyst will play an essential role in our IT Support team by providing end-user support (Tier 1). Direct experience providing Tier 1 Support for Window, Linux, and Apple.
Full-timeExpandApply NowActive JobUpdated 16 days ago - UpvoteDownvoteShare Job
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DSA's carefully document each step of the troubleshooting process in Helion's ticketing system, Autotask, all while offering swift, courteous support to Helion's client base. 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred.
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Handle Tier 1 help desk escalations through the company's internal ticketing system (Fresh Desk). Other elements in the environment are Data Factory, Databricks, PowerApps, Logic Apps, and ML Apps.
Full-timeExpandApply NowActive JobUpdated 14 days ago - UpvoteDownvoteShare Job
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Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS). The Onsite Technical Support Engineer provides technical assistance to computer system users.
ExpandApply NowActive JobUpdated 16 days ago - UpvoteDownvoteShare Job
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Experience in leading complex OSS Transformation/IT Simplification program for Tier 1 Telco in the capacity of lead Solution Architect. Experience working with clients to understand their complex requirements and developing the solutions in OSS (billing, ordering, provisioning, fault management, Inventory, ticketing, etc.
Full-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.
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