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Technical Support Specialist
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- As a Technical Support Specialist reporting to the Manager of Technical Support, you will assist our growing customer base with technical problems when using Ekos products.
- The Technical Support Specialist is expected to participate in user support functions via phone, email and video conference in 30-days or less, earn high post-interaction customer satisfaction ratings, and ensure that customers are set-up to optimally use the product to achieve their business goals.
- You will familiarize yourself with the tools and resources that the Customer Implementation Specialist will use on a day to day basis (GSuite, Zendesk, Jira, SQL Server Management Studio, Confluence, etc.
- You will build out your custom demo site with a visual representation of a customers floor plan and production process, graduating to assisting the Technical Implementation Coordinator in creating live customer sites.
- You will become the first point of contact for Customer Phone Support and user submitted inquiries and Tier 1 issues, via Zendesk automated ticketing system in a very fast-paced, demanding environment.
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