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Experience with Basecamp, Microsoft Word, Excel, PowerPoint, Tessitura, or an equivalent ticketing and donor database software, is preferred. Experience with Basecamp, Microsoft Word, Excel, PowerPoint, Tessitura, or an equivalent ticketing and donor database software, is preferred.
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Information Technology Support: Assist with network security, provide Tier 2 support, utilize ticketing software, participate in technical working groups, research innovative solutions, prepare security reports, oversee support of production and non-production environments, manage technology portfolio, and provide direction on technology integration.
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Microsoft Endpoint Manager / Microsoft Intune: Deploy and manage security updates, patches, and software for desktops, laptops, and mobile devices. Microsoft 365: Maintain system security, manage product licenses and permissions, configure Exchange Online, troubleshoot technical issues, deploy new features, and analyze Office 365 ATP alerts.
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Communicate effectively with technical and nontechnical users both in person and through Microsoft Teams, email, chat, and our help desk ticketing system, Zendesk. Thorough knowledge of Microsoft Office 2016, Office 365, Microsoft Teams, and Windows 10.
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At least one relevant certification i.e.: Microsoft Certification, CompTIA Certification, Google Workspace Certification, Jamf Certification. Using IT Ticketing systems (ServiceNow, Zendesk, Freshdesk) to manage IT incidents and requests while maintaining company SLAs.
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Working knowledge of Microsoft Windows and MacOS, SharePoint/Office 365, Cicsco WebEx and SCCM Remote Control Viewer. Working knowledge of ITSM ticketing tool sets (Remedy or ServiceNow preferred.
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Experience with ServiceNow, Microsoft TechCenter, or Jira ticketing systems. Experience performing SOC operations, incident response, cyber tool engineering and support for SIEM, EDR/MDR/XDR, IDS/IPS tools, Red Team assessments, network management, and NIST RMF evaluations.
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Experience with ITSM ticketing systems such as ServiceNow, Zendesk, Remedy, etc. MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert.
$30 - $35 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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MailChimpDesign software (e.g. Adobe Creative Suite/Canva)Patron Software or CRM (e.g. Little Green Light)Microsoft Office SuiteWeb design software (e.g. Squarespace)Ticketing software (e.g. RegFox and Ticket Spice)Basic video editingProject Management software for personal and organizational workflow effectivenessWe know there are great candidates that may not have all the qualifications or experiences listed above but possess intuitive knowledge or other transferable skills.
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Tools: Microsoft Azure AD, Intune and Autopilot, Office 365, and G Suite. (good to have)Familiarity with monitoring and logging solutions, such as Grafana (Required)Experience with Jira ticketing system and Confluence (good to have)Familiarity with DevOps methodologies and tools, such as Git, Jenkins and Ansible, for automating software delivery and infrastructure management.
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Proven intermediate user-level hardware and software troubleshooting skills, including MS-DOS, Microsoft Windows 10, Microsoft Office 365, Chrome, Microsoft Edge, Anti-virus applications.
$20 - $22 an hourRemoteExpandApply NowActive JobUpdated 29 days ago - UpvoteDownvoteShare Job
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Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. The IT Support Specialist Level 2 – Desktop Technician will provide day to day local\Onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
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The ideal candidate will possess 3 to 5 years of experience in IT support, demonstrating proficiency in Windows 10/11, Microsoft Office Desktop Suite, use of remote support tools such as Splashtop, SonicWALL and other various firewalls, ISP troubleshooting, Atera or other ticketing system experience, end user support, inventory management, process documentation, VOIP systems, and Microsoft 365 Exchange/SharePoint/Teams administration.
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Knowledge of Ticketmaster Archtics ticketing system and Microsoft Dynamics contact management system; A working knowledge of Microsoft Word and Excel. Knowledge of Ticketmaster Archtics ticketing system and Microsoft Dynamics contact management system.
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5-7 years of commensurate and progressive growth experience in a Service Desk or Help Desk technical support environment. A financial firm is looking for a Desktop Support Engineer. CompTIA Net+ and/or CompTIA Security.
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