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IT Service Desk Technician - Project Consultant - Remote (US / PST)
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$20 - $22 an hour
Remote
- comPosition SummaryThe IT Service Desk Technician plays an important role in the organization by performing numerous tasks related to the company's information technology functions.
- Utilize the IT Service Desk electronic ticketing system Samanage, according to department procedures for the opening, closing, resolution, escalation, and tracking all user requests.
- Follow established escalation procedures for situations which require an IT Service Desk Manager and IT Service Desk Supervisor assistance and oversight.
- Notify IT Service Desk Manager and/or IT Service Desk Supervisor of any changes within Information Technology that may cause a change in volume, escalation, major outage, server issue, major move, and/or staffing issue.
- Adheres to IT Department and company policies, procedures, Guild Professional Code of Conduct and established best practices.
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