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Maintain accurate daily logs of all Police & Public Safety Department related response activities to include incoming calls for service, alarm activations, emergency phone activations and routine system testing.
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The Telecommunicator position serves as the emergency call-taker/dispatcher for emergency and non-emergency requests on E-911 trunked lines, administrative lines and radio infrastructure at the Northampton County Public Safety Answering Point (PSAP.
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Candidates must possess or obtain certification in emergency medical, emergency fire and emergency police dispatch. DUTIES AND RESPONSIBILITIES: Position is responsible for answering 911 emergency phone and administrative phone lines, dispatching law enforcement, fire, and EMS to emergency and non-emergency situations by two-way radio.
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Operates a multi-line emergency telephone system for receiving and processing calls for Police, Fire, and Emergency Medical Services ( EMS ); Utilize emergency telephone system as a telecommunication device for the deaf and hearing impaired ( TDD / TTY ) to receive and respond to a variety of emergency and non-emergency services and complaints; calms, reassures, and verbally interrogates callers to interpret, analyze and anticipate the effect of situations in order to resolve problems, provide requested information, or refer callers.
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Are you, or have you been, DPSST certified as a telecommunicator, or worked in an equivalent capacity to an emergency dispatcher or call taker? Certification as an Oregon Department of Public Safety Standards and Training (DPSST) Basic Telecommunicator, Emergency Medical Dispatcher and Emergency Fire Dispatcher.
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Required to have or attain during 12-month probationary period: National and Maryland certification as an Emergency Medical Dispatcher; Emergency Fire Dispatcher; Emergency Police Dispatcher; National certification as an Emergency Telecommunicator; CPR; ICS-100; ICS-200; IS-700; IS-800; EVOC/CEVO; HAZMAT Awareness; Confined Space Awareness; and Weapons of Mass Destruction Awareness.
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They may be required to safely operate a motor vehicle under emergency conditions, talk on the radio to the telecommunicator and other responding officers, plan the most efficient route of travel, assess possible threats, consider the need for additional resources and make the appropriate requests in a timely manner, develop a response strategy in route while considering officer safety strategies, and adapt immediately to changing conditions or updated information.
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Receive emergency and non-emergency calls from the public requesting police, sheriff, fire, ambulance or other public safety services; determine nature and location of emergency, determine priority and dispatch emergency units as necessary and in accordance with established procedures; use a variety of telecommunications equipment to dispatch, page or otherwise communicate with emergency personnel from various agencies as necessary.
$23.2 - $31.22 an hourExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Under general supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, gathers, analyzes and reports critical information during life or death situations such as crimes in progress, medical emergencies and fire/rescue incidents; complies with Police and Fire Department policies and procedures to assure the safety of officers and the public.
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Answer emergency (9-1-1) and non-emergency telephone lines obtaining information, prioritizing and confirming the location of calls as well as making independent determination of appropriate action for processing all incoming calls for service, to include relaying pertinent information to the appropriate public safety response unit (police, fire, and/or emergency medical services/EMS) or providing callers with the appropriate advice or referral.
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Public Safety Telecommunicator are responsible for the efficient response to emergency and non-emergency calls to include but not limited to, receiving, processing, effectively prioritizing and documenting all calls for service for police, fire and medical assistance from the public, relaying information to the appropriate source for assistance, and performing related administrative duties.
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A Public Safety Telecommunicator (PST) receives and processes voice, text and multimedia requests for police, behavioral health, fire, and medical emergency response. Employees receive step increases annually in accordance with the What-Comm (Police Telecommunicator) Collective Bargaining Agreement and City policy.
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RESPONSIBILITES INCLUDE receiving and prioritizing emergency and non-emergency telephone calls through the Police/Fire communications system. Do you have any experience working as a Communication Operator, Dispatcher or Call Taker in a 911 Emergency Center.
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Makes decisions in response to emergency calls for assistance involving medical emergencies, ambulance service, police assistance and dispatch of fire fighting apparatus, TDD file typing for the deaf and hospital calls.
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SPECIAL REQUIREMENTS/LICENSES: Must be able to obtain LEDS certification within 6 months of hire and attend DPSST Telecommunicator and Emergency Medical Dispatch training within 12 months of employment.
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