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Public Safety Telecommunicator I
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- This is the entry level class in the Public Safety Telecommunicator series, which is typically used as a training classification and requires proficiency in performing tasks of higher than average difficulty.
- Upon successful completion of the probationary phase, a full-time Public Safety Telecommunicator may be approved for promotion to a Public Safety Telecommunications II, pay grade 26.
- Answer emergency (9-1-1) and non-emergency telephone lines obtaining information, prioritizing and confirming the location of calls as well as making independent determination of appropriate action for processing all incoming calls for service, to include relaying pertinent information to the appropriate public safety response unit (police, fire, and/or emergency medical services/EMS) or providing callers with the appropriate advice or referral.
- Operate and monitor two-way radio channels, computer aided display (CAD) monitors and other related sophisticated communications equipment systems, while efficiently gathering, prioritizing, and documenting caller information.
- Summarize critical information for public safety first responders in the computer aided dispatch system using correct grammar, spelling, and punctuation, and refer and classify calls for police/fire/EMS assistance according to the level of response required.
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