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Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that can not be resolved by Tier 1 (L1)and providing support for software and hardware technical problems.
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If you encounter technical problems while applying for a position, please use the 'Help Desk' feature in your Interview Exchange account to submit the issue to technical support.
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Setup & Support cell phones, hotspots and tablet devices Track inventory for computers, peripherals & mobile devices Help support other integrated systems; Security cameras(DVR's/NVR's), alarm & gate systems, VoIP, PBX Support users in local offices Knowledge of networking, tcp/ip, VoIP helpful Prioritize and respond to employee technical needs through SysAid ticketing program in a timely manner.
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Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification requirements.
$89,550 - $102,982Full-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Help provide technical assistance and support for Workflow Management services Provide technical assistance and telephonic support for Service Desk to Intel Customers Ability to work core hours 12X5 Supervisory Responsibilities: No Other duties as assigned Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
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Answer service calls on the customer support help desk and provide technical support to customers with their industrial equipment. As an Equipment Troubleshooting Specialist you'll provide technical support and assistance for industrial equipment to ensure optimal customer satisfaction.
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As a Service Desk Technician , you'll have the opportunity to gain a broad range of IT experience, hone your technical skills and work within a terrific group of professionals. Service Desk Technician Must be located in Chicago, IL (Hybrid) Schedule: Must be open to all shifts/schedules Launch your career at one of the Midwest's fastest growing IT companies.
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POSITION OVERVIEW FULL-TIME CUSTOMER SERVICE REPRESENTATIVE We are looking for customer service representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions.
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Proficient in end-user network troubleshooting tools and practices Qualifications:· Proven experience as a help desk technician or IT support technician· Strong understanding and troubleshooting resolution skills of computer systems, mobile devices and other tech products including mobile device management (MDM), iOS/ Android, Mac, Windows, and Linux operating systems.
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3+ years of professional experience in IT Help Desk/Technical Support. This position will help support the desktop environment by helping to provide support for maintenance, requirements gathering, resolving tickets, and installing software/hardware.
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Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
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Provide day to day procedure and technical direction to other help desk and field associates, serve as team lead for help desk. Assist with various site hardware installs by providing IT infrastructure which allows devices to print; create and provide ongoing print queue management for entire customer base; Responsible for handling IT Help Desk calls in customer provided software and internal software (two different systems) must prioritize as required.
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Job Selling points for IT Service Desk Technician in Philadelphia: $20.00 - $23.50 per hour Contract to Hire Monday - Friday, 8:30am - 4:30pm (With Paid Lunch Included) Job Responsibilities for IT Service Desk Technician in Philadelphia: Respond to incoming requests for technical assistance from either phone or the IT Service Desk portal.
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Level 1 IT support of Cloud, Servers, and Desktops for both SMBs and Enterprise Clients, providing high-touch customer service via walking colleagues or clients through steps to help them resolve their technical issues remotely or in person.
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OUR System Support Specialist will:Resolve Help Desk tickets while accurately prioritizing, escalating, and documenting requests by impact to business/user(s) on both Windows and MacOS based systems.
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