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Responds to help desk tickets, incoming calls, end-user walk ins and emails regarding computer-related hardware and software problems and provides follow-up support until issues are resolved; assists end-users with login difficulties, operating system and software malfunctions and hardware repairs on laptops, PCs, virtual machines, mobile devices and peripheral equipment.
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The Service Coordinator II works closely with cross functional teams including product/technical support, in house service depot, field service teams (in house and 3rd party) and the warehouse and logistics supply teams to ensure our customers are up and running as soon as possible after experiencing technical problems with their Allergan aesthetic medical device.
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Perform customer satisfaction surveys, quote follow up and customer engagement needs via phone/email. Handle aspects of quotes, order entry, RMA's, technical support, and other daily tasks.
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Research part number issues for arriving orders, quotations, and claims using technical resources (IETP Technical Catalogue, Product Support Engineering, Field Reps), insuring follow-up until correct material is identified.
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Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues. Follow-up on open investigations to ensure smooth handling and accurate closure.
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As a Automotive Tech Support Rep for Dorman Products at our Powertrain Industries location, you will be responsible for the complete handling of customer orders and answering technical questions.
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You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. Back-up support to sales counter with walk in and telephone inquiries.
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Sales Support: Collaborate with the sales team to provide pre-sales support, including product demonstrations, quotes, and proposals, and post-sales support, such as order follow-up and customer satisfaction surveys.
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Collaborate with internal teams, including sales, customer service, and technical support, to ensure seamless communication and coordination throughout the installation process. Provide follow-up to ensure customer satisfaction, addressing any additional needs or concerns.
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1 year high volume call experience, basic computer skills, clean background, high speed internet, dedicated work space at home, reliable transportation for equipment pick up and occasional on-site technical help.
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Provide follow-up with customer, retail store or dealer as necessary. Work efficiently on outbound line as assigned to follow up on customer issues and document results.
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Handle customer complaints, follow up to ensure resolution, and provide exceptional service. The Customer Service Representative will play a crucial role in servicing new and existing accounts, providing exceptional customer support, and fostering strong relationships with our clients.
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Serves as primary technical support liaison between company and customer. Ensure any additional follow up, testing and troubleshooting that’s required is completed and keep the customer informed of how and when problems are resolved.
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Performs business support or technical work, using data organizing and coordination skills. Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
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Roles & Responsibilities: Resolve and follow up on inquiries related to billing, ordering, provisioning, or collection. Proactively identify and resolve service affecting issues, offering technical support for product service resolution.
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technical support follow up customer jobs Title: customer
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