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TEMPORARY IT Customer Support Technician
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$35.99 - $44.26 an hour
Temporary
- TEMPORARY IT Customer Support Technician
- Responds to help desk tickets, incoming calls, end-user walk ins and emails regarding computer-related hardware and software problems and provides follow-up support until issues are resolved; assists end-users with login difficulties, operating system and software malfunctions and hardware repairs on laptops, PCs, virtual machines, mobile devices and peripheral equipment.
- Delivers, inspects, installs and configures desktop computers, VoIP devices, printers, scanners, readers and other peripheral equipment and runs tests to ensure proper equipment function; may set up video conferencing equipment; configures and administers network server application software; installs and connects cables, IP cameras, wireless access points, WiFi, network cards and other networking components.
- Keeps and maintains records of average response time, mean time to repair, end-user satisfaction and number of problems resolved within a given period to assist in the development of best practices and improved end-user support services.
- Performs minor repairs and replaces parts on technology-related equipment; contacts computer manufacturers' technical support representatives for in-depth triage of computer issues and software, equipment specifications, repairs and replacement parts; tracks, registers and ensures compliance with equipment warranties and licenses and maintains related documentation for departmental workflow and warranty claims as necessary.
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