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As a Table Games Floor Supervisor, you will be responsible for managing table game operations in a casino, ensuring compliance with regulations, supporting dealers, and providing excellent customer service.
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You will report to the Table Games Supervisor. Job Purpose or Objective(s): The Table Games Dealer 3 deals all table games (including craps) in accordance to all rules and regulations.
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Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary.
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This includes but is not limited to, new games, ongoing game training, supervisor training, procedure training, game protection training, basic strategy testing etc. Properly staff and schedule the Table Games department efficiently keeping in mind special events, weather, and business conditions.
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Follows game procedures and trainings when dealing Blackjack, Carnival Games, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games. Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.
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Provides security for bank escorts and other movement of money on the casino floor; Performs chip fills to table games; provides escorts to guests as requested. Assists the Security Supervisor in maintaining order on the casino floor by providing backup when needed in confrontations; ensures that minors are not on the casino floor by conducting identification checks; covers posts and assignments when needed.
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Under general direction from the Table Games Supervisor, Pit Manager, and/or Director of Table Games Operations, promotes a positive customer experience by dealing Table Games to customers on assigned shift in a prompt, courteous and professional manner for blackjack.
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The Table Game Floor Supervisor will implement and ensure compliance with Washington State Gambling Commission regulations, company internal control policies and safety regulations. Maverick Gaming owns and operates a portfolio of 31 properties across Nevada, Washington, and Colorado with over 1,800 slot machines, 350 table games, 1,020 hotel rooms, and 30 restaurants.
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MAJOR FOCUS: Successfully learn how to deal casino table games while providing exceptional customer service and accuracy. Audits and completes fills and credits on the table games.
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The Poker Floor Supervisor 's role is to implement and ensure compliance with Washington State Gambling Commission regulations, company internal control policies and safety regulations. In collaboration with shift manager, coordinate dealer work schedules and ensure that games are supplied with sufficient and proper equipment.
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Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate.
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Responsible for handling guest transactions and notifying Table Games Supervisor of any irregularities while advising a Table Games Supervisor or Pit Manager of any disputes or arguments that may arise during the game among players/dealer.
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As a Table Games Dealer, you will be responsible for facilitating an exceptional gaming experience for our guests while upholding the highest standards of professionalism and customer service.
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Management experience with server technologies and implementations, networking, low voltage, Microsoft Office 365, Active Directory, DNS, DHCP, IP phone systems, point of sale, Hotel property management solutions, in-room technology, Casino Management and Player Tracking Systems for table games and slots; along with the integrations across these systems is required.
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Table Games Supervisor is responsible for supervising Table Games and personnel professionally, accurately and according to policies and procedures. We are currently accepting applications for Table Games Supervisor.
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