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The Casino Floor Supervisor is responsible for the successful operation of the Table Game area, assuring game protection and that guests have a favorable gaming experience. Supervise a section of the casino floor of typically one to eight table games.
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The Table Games Floor Supervisor provides and monitors on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance.
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DIRECTLY SUPERVISES: Dual Rate Table Games Supervisor. Essential functions of the Table Games Floor Supervisor will include training, selecting, directing work of Table Games personnel, maintaining production, appraising team members’ productivity and efficiency for purposes of recommending promotions or other changes (evaluations), handling team members’ questions, concerns and complaints, coaches, counsels and issues progressive discipline, plans work, provides for safety and security, and monitoring or implementing legal compliance matters.
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Checks with the Table Games Floor Supervisor or Table Games Shift Manager prior to the beginning of shift change. Under direct supervision of the Table Games Floor Supervisor, deals accurately, professionally, and proficiently all Table Games offered by the Tohono Oodham Gaming Enterprise (TOGE) to guests while creating a fun, friendly, and courteous environment for all guests.
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Maintains an intimate and sound understanding of all standards, policies, and procedures, including general policies and procedures of the Table Games Department. The position is also responsible for providing prompt, accurate, and courteous dealing service to players in accordance with standard procedures and for maintaining the integrity of the game, as well as for explaining aspects of the games to players unfamiliar with the games.
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Coordinate with Casino Table Games and Security to detect and prevent attempts to cheat identifying irregularities and bringing to the attention of Casino Table Games Supervisor or Manager.
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Will be handling guest transactions and notifying Table Games Supervisor of any irregularities and/or any disputes or arguments that may arise during the game among players/dealer.
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This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. The Supervisor-Front Desk is responsible for managing and coordinating the activities of guest service representatives to ensure guest satisfaction while motivating and encouraging staff to provide high-quality guest service.
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The Dual Rate Supervisor supervises the operations of two to eight table games on an assigned shift, placing special emphasis on guest service, security of Caesars Entertainment assets and positive employee motivation and coaching.
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Reporting to the Assistant Shift Manager, the Dual Rate Table Games Supervisor is responsible for supporting and ensuring operations run smoothly through positive interactions with guests, resolution of disputes and management of floor operations on an ongoing basis.
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Successfully learn how to deal casino table games while providing exceptional customer service and accuracy. Audits and completes fills and credits on the table games. Informs the Floor Supervisor and /or Box person of any requests or unusual play.
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Job Purpose or Objective(s): As the Table Games Floor Supervisor, you will ensure smooth operations of table games by directly supervising dealers, maintaining positive customer interactions, protecting the Casino through personal surveillance of ongoing table play, and interaction with security and surveillance when needed.
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Reports To: Table Games Floor Supervisor. Training will provide entry-level professionals with exposure to a wide variety of skills and training to prepare for a focused career as a Table Games Dealer.
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Verbally informs the Lead Supervisor or Table Games Shift Manager as well as surveillance of unnatural or irregular play. Control pace of the game and inform the Table Games Floor Supervisor or above of any request or unusual play.
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Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary.
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