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3 or more years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software (CompTIA A+ certification may be substituted for 1 year experience.
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Responsibilities Peraton is hiring a motivated and experienced Service Desk Manager to lead a 24x7x365 Enterprise Service Desk in Colorado Springs, CO supporting a U.S. Air Force program.
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These operational activities include monitoring ticket queues and responding to incident tickets received from the service desk as well as processing change requests and resolving technology issues.
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Assist users in resolving system/application issues and interaction with Army Enterprise Service Desk (AESD). Conduct analysis of application data, developing desk procedures and methodology for systems operation, maintaining content on the Government designated website.
$63,217 - $64,693 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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M HPE Gen, Gen, Gen EMC ScaleIO, EMC Isilon, EMC Unity F LTM, GTM Liquidware labs Stratusphere UX ServiceNOW, CA Service Desk, BMC Remedy, JIRA Citrix XenApp, XenDesktop, XenServer Citrix PVS, NetScaler Benefits: Medical, Vision, and Dental Insurance Plans k Retirement Fund.
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Experience with ITSM ticketing systems(ServiceNow, or similar Enterprise Service Desk application) required. Support projects including but not limited to automation, desk and office moves, hardware and software testing, and process improvement.
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If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bo red , join our driven high-energy Avis Budget Group enterprise.
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On this program, CACI will deliver enhanced capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS field support and life cycle support for end user devices to enable the DoD customer to transition focus from IT operations to mission operations.
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To Apply for this Job Click Here Service Desk Manager (Remote) We have an immediate need for a Service Desk Manager to join a world-class academic medical center. Demonstrate operational leadership by meeting the Service Desk departmental standards and goals related to inbound phone calls, tickets, emails, and Now Virtual Agent.
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The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems.
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6 months retail customer service experience in a fast - paced environment is a bonus! This may include, depending on location, checking cars, entering information in a handheld device, processing rentals of our loyal ty customers , assisting customers at our exit gate s or check ing -in our cars at return , while providing excellent customer service.
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The SMIT contractor provides enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services.
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This position will primarily receive customer incident and request tickets assigned by the Service Desk. Provide 24/7 in person and remote support, adhering to agreed SLA’s, and keeping the customer informed of actions taken.
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Coordinate closely with Data Operations to outline the strategic direction for the Data Quality Service Desk and related data quality operational procedures. The Data Governance Senior Manager will oversee and provide strategic direction to direct reports and other associates in a matrix environment to mature and apply data governance standards and best practices across the enterprise.
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The Ideal Candidate: Previous experience as a Front Desk Agent is preferred Experience in a customer service industry is required About Us: From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people.
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